Mikhayla Calderon

• Delivered customer service and mobility equipment rentals for guests with accessibility needs at large-scale events
• Facilitated rental paperwork, payment processing, and equipment selection for customers
• Ensured reliability and safety of equipment for daily operations
• Diagnosed technical problems and fixed equipment concerns
• Prepared and maintained equipment by charging, cleaning, and ensuring readiness for daily use
• Troubleshot technical issues and resolved equipment concerns as needed
• Led customer service team performance, coaching representatives to resolve inquiries accurately and maintain service standards.
• Managed escalated complaints, delivering timely resolutions while protecting customer satisfaction and retention.

• Provided attentive childcare for multiple children in a private household, ensuring safety and well-being
• Managed daily routines, scheduling structured activities to promote consistency and engagement
• Coordinated transportation to and from school and extracurricular activities, ensuring punctuality and safety
• Supervised homework, providing academic support that fostered learning and accountability
• Prepared nutritious meals and snacks
• Coordinated transportation to and from school and extracurricular activities
• Maintained a structured, supportive environment

• Provided overnight customer service in a high-volume convenience store environment
• Processed customer transactions, including alcohol and tobacco sales
• Processed customer transactions, ensuring compliance with regulations for alcohol and tobacco sales
• Maintained cleanliness and organization of store to enhance shopping experience
• Executed cash handling processes to ensure accuracy, including balancing drawers and completing safe drops
• Prepared food items and restocked merchandise to maintain product availability
• Received, organized, and stocked inventory deliveries
• Resolved customer concerns and de-escalated conflicts, fostering a positive shopping environment

Recently completed the Esthetics program with comprehensive training in professional skincare treatments and client care. Developed strong consultation skills, sanitation practices, and client-focused service in a clinical learning environment.

• Awarded Step Up and Stand Up
• Dean's List
• Awarded Pride
• Awarded Most Improved
• Honor Roll
• Professional Development: Barbicide Certification