Miki Delator
Graham
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth. Current graduate student with foundational knowledge in counseling and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
First Command Financial Services
Camp Springs, MD
05.2021 - 09.2021
- Coordinated scheduling and calendar management for executives, ensuring optimal use of time.
- Developed and maintained filing systems to support efficient document retrieval.
- Streamlined office processes, improving operational efficiency and workflow consistency.
- Managed incoming correspondence, prioritizing urgent communications for timely responses.
- Collaborated with team members to organize events, fostering a positive workplace culture.
- Implemented electronic tracking systems for improved data accuracy and accessibility.
- Trained new administrative staff on office procedures and software applications effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant
Hiring Our Heroes Fellowship Program
Camp Springs, MD
04.2021 - 05.2021
- Assisted in preparing reports and presentations, enhancing communication clarity.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Volunteer Hula Dancer
Ka'u Festival
Big Island, HI
11.2019 - 11.2019
- Enhanced local engagement and participation by providing a welcoming and culture-filled performance.
Teacher's Assistant
Hope International Academy Okinawa, Santa Monica International School
Okinawa, Japan
03.2014 - 06.2019
- Assisted lead teachers in implementing lesson plans and classroom activities.
- Supported students with individualized learning approaches and materials.
- Facilitated communication between teachers, parents, and students to ensure clarity of expectations.
- Monitored student progress and provided feedback to improve learning outcomes.
- Implemented classroom management techniques to maintain a positive learning environment.
- Collaborated with team members to develop engaging instructional strategies for diverse learners.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Front Desk Receptionist
Inner Beauty Charu’s
Sunabe, Okinawa, Japan
06.2017 - 06.2019
- Occasionally when help was needed
- Greeted and assisted clients, ensuring a welcoming atmosphere for all visitors.
- Managed multi-line phone system, routing calls efficiently to appropriate staff members.
- Maintained appointment schedules, coordinating bookings and confirmations with clients.
- Processed payments and managed cash register operations with accuracy and attention to detail.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Interpreter, Extra, Model
Casting Office Lona
Ginowan City, Okinawa, Japan
07.2014 - 06.2017
- Facilitated communication between casting directors and talent in multilingual settings.
- Provided real-time translations to enhance clarity and understanding among teams.
Bilingual Teacher/Tutor
Bright Star English School
Okinawa City, Okinawa, Japan
08.2012 - 08.2016
- Developed engaging lesson plans tailored to diverse learning styles and language proficiencies.
- Organized cultural exchange activities that promoted language practice and understanding of multicultural perspectives.
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
- Assigned homework in multiple languages.
- Created dynamic curriculums to include all students needs and levels.
- Developed strong rapport with students, resulting in a positive learning environment and increased student participation.
- Shifted between formal and informal methods of teaching to keep students engaged.
Guest Welcoming Receptionist
Janssen Pharmaceutical
Okinawa, Japan
10.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Brand Promoter
Hiring Our Heroes U.S. Chamber of Commerce
Nago City, Okinawa, Japan
06.2015 - 07.2015
- Engaged potential candidates through effective brand messaging and outreach initiatives.
- Coordinated promotional events to enhance brand visibility and community engagement.
Recreation Attendant
Gunners Gym
Camp Foster, Okinawa, Japan
07.2013 - 01.2014
- Assisted in maintaining cleanliness and organization of gym facilities.
- Supported staff in coordinating recreational activities for members.
- Monitored equipment usage, ensuring safety and proper maintenance.
- Responded promptly to member inquiries, enhancing customer satisfaction.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating, and deactivating working displays and turning off and on lights for security.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Trained new recreation attendants on safety procedures and customer service tactics.
Cashier
NCO Club and Banyan Tree Bingo
Kadena Air Force Base, Okinawa, Japan
09.2012 - 06.2013
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Collaborated with team members to support peak hour sales activities effectively.
- Managed cash register operations, including balancing drawers at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Master of Arts - Clinical Mental Health Counseling
University of The Cumberlands
Williamsburg, KY2028
Bachelor of Science - Psychology
University of Maryland Global Campus
12-2019
Skills
- Computer Literacy,
- Multicultural Awareness
- Adaptability and Flexibility
- TOEIC 905
- TOEFL 85
- Abacus Level 3
- Fixe Beauty Classic Lash Technician Certified
- Verbal and written communication
- Appointment scheduling
- Front desk operations
- Phone etiquette
- Positive and professional
- Calm demeanor
- Customer service
Languages
Japanese
Professional Working
Timeline
Administrative Assistant
First Command Financial Services
05.2021 - 09.2021
Administrative Assistant
Hiring Our Heroes Fellowship Program
04.2021 - 05.2021
Volunteer Hula Dancer
Ka'u Festival
11.2019 - 11.2019
Front Desk Receptionist
Inner Beauty Charu’s
06.2017 - 06.2019
Guest Welcoming Receptionist
Janssen Pharmaceutical
10.2015 - 10.2015
Brand Promoter
Hiring Our Heroes U.S. Chamber of Commerce
06.2015 - 07.2015
Interpreter, Extra, Model
Casting Office Lona
07.2014 - 06.2017
Teacher's Assistant
Hope International Academy Okinawa, Santa Monica International School
03.2014 - 06.2019
Recreation Attendant
Gunners Gym
07.2013 - 01.2014
Cashier
NCO Club and Banyan Tree Bingo
09.2012 - 06.2013
Bilingual Teacher/Tutor
Bright Star English School
08.2012 - 08.2016
Master of Arts - Clinical Mental Health Counseling
University of The Cumberlands
Bachelor of Science - Psychology
University of Maryland Global Campus