MIKIA HOUSLEY
Manager of Community & Strategic Partnerships/ Interim National Workforce Director
Lakeland,TN
Summary
Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.
Overview
19
19
years of professional experience
Work History
Manager of Community
Strategic Partnership, Concorde Career College
Memphis, TN
01.2017 - Current
- Provided IT and software trouble-shooting support to organization.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Created agendas and communication materials for team meetings.
- Handled delegated tasks.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
Academic Recruiter
ITT Technical Institute
Memphis, TN
06.2008 - 01.2017
- Academic Recruiting
- Conduct face-to-face and telephone interviews
- Email correspondence to active and prospective students and schedule classes
- Perform academic counseling by determining and recommending educational paths to students
- Participate in retention efforts while maintaining contact with active students through graduation
- Program Management
- Facilitate orientation and registration day activities
- Organize projects to incorporate high school students into the healthcare profession
- Collaborate with management and operations team to create and drive innovative recruiting processes to maximize the collective results of the delivery team
- Assist in the training and professional development of team members
- Deliver data-driven analysis to aid in strategic planning
- Small Business Sales
Associate
The New AT&T, BellSouth
Memphis, TN
04.2005 - 03.2008
Education
MASTER’S - OF HEALTHCARE ADMINISTRATION
Ashford University
10.2022
Master of Arts - Homeland Security and Emergency Management, Project Management
Ashford University
01.2019
Bachelor of Science - Biology, Criminal Law
Middle Tennessee State University
Murfreesboro, TN01.2004
Skills
- Financial Budgeting and Reporting
- Complaints Investigation
- Security Management and Enhancement
- Performance Assessment
- Conflict Handling
- Customer Relationship Management
- MS Office Suite
- Operations Management
- Trial Oversight
- Planning & Organizing
Affiliations
Expertise in program management, high-level communication, and orientation facilitation for various organizational levels, including university students, colleagues, executives, and dignitaries Incredibly energetic, ambitious, achievement-oriented, and self-motivated with leadership qualities Resourceful and flexible, adaptable to any situation, and able to maintain a positive attitude with strong work ethics Analytical with a keen eye for details; skilled at synthesizing and editing information Highly organized and efficient, able to independently perform tasks to accomplish goals promptly
- President-Elect, NAHSE (National Association of Health Services Executives)
Accomplishments
- Recognized as Employee of the quarter for outstanding performance and team contributions.
- Led team to achieve almost a half a million dollars in grants, earning recognition from upper management and financial reward.
- Created highly effective new grant program that significantly impacted efficiency, and improved operations and retention.
- Developed relationships with 147 new clients and typically exceeded sales goals by 48%.
- Consistently maintained high customer satisfaction ratings.
Timeline
Manager of Community
Strategic Partnership, Concorde Career College
01.2017 - Current
Academic Recruiter
ITT Technical Institute
06.2008 - 01.2017
Associate
The New AT&T, BellSouth
04.2005 - 03.2008
MASTER’S - OF HEALTHCARE ADMINISTRATION
Ashford University
Master of Arts - Homeland Security and Emergency Management, Project Management
Ashford University
Bachelor of Science - Biology, Criminal Law
Middle Tennessee State University
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