Mikiah Grove
Fairfield
Summary
Dynamic Therapeutic Respite Specialist at Merge Cincinnati with a proven track record in customer relations and expert problem-solving. Successfully enhanced operational efficiency as a Shift Leader at Servatii Pastry Shop, training staff and resolving customer issues to ensure satisfaction. Skilled in documentation management and fostering collaborative team environments.
Overview
9
9
years of professional experience
Work History
Therapeutic Respite Specialist
Merge Cincinnati
Fairfield, OH
07.2024 - Current
- Taking care of clients and making sure their everyday needs are met and taken care of
Shift Leader
Dunkin Dounts
Fairfield, OH
07.2021 - 10.2023
Shift Leader
Servatii Pastry Shop
Fairfield, OH
08.2017 - 09.2020
- Supervised daily operations to ensure quality service and product consistency.
- Trained and mentored new staff on baking techniques and customer service standards.
- Managed inventory levels, ensuring optimal stock availability for production needs.
- Implemented workflow improvements that enhanced efficiency in pastry preparation processes.
- Resolved customer inquiries and issues promptly, fostering positive relationships with clientele.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Fairfield Senior High School
Fairfield, OH05.2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
Timeline
Therapeutic Respite Specialist
Merge Cincinnati
07.2024 - Current
Shift Leader
Dunkin Dounts
07.2021 - 10.2023
Shift Leader
Servatii Pastry Shop
08.2017 - 09.2020
High School Diploma -
Fairfield Senior High School