Mikiah Jones
Baltimore ,MD
Summary
Accomplished Credential Specialist from Conduent, adept in time management and cybersecurity, significantly improved customer satisfaction through proactive problem-solving. Skilled in compassionate caregiving, my background includes enhancing client wellness at Atheles Institute and streamlining data processes at Port of Baltimore, demonstrating a strong blend of technical and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Atheles Institute
Baltimore, MD
05.2024 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Credential Specialist
Conduent
03.2020 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Scanner
Port of Baltimore
Baltimore, MD
09.2015 - 02.2020
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
(Summer Job )Personal Assistant/ Receptionist
Department Of Juvenile Services
Baltimore, MD
06.2013 - 08.2014
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Education
Cosmetology -
Paul Mitchell
Baltimore 08.2015
Highschool Diploma - General Studies
St France’s Academy
Baltimore Md 06.2014
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
Certification
Cosmetology
Timeline
Direct Support Professional
Atheles Institute
05.2024 - 11.2024
Credential Specialist
Conduent
03.2020 - 05.2024
Scanner
Port of Baltimore
09.2015 - 02.2020
(Summer Job )Personal Assistant/ Receptionist
Department Of Juvenile Services
06.2013 - 08.2014
Cosmetology -
Paul Mitchell
Highschool Diploma - General Studies
St France’s Academy