Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Mikio Oguri

Redmond,WA

Summary

Resourceful Service Assistant known for high productivity levels and efficient task completion. Possess specialized skills in customer service, problem-solving, and time management. Excel in communication, teamwork, and adaptability, ensuring seamless operations and customer satisfaction. Highly skilled Service Assistant with comprehensive experience in providing exceptional customer service and administrative support. Strengths include excellent communication, problem-solving skills, and ability to prioritize tasks for efficient workflow. Previous roles involved fostering customer satisfaction through timely resolution of issues, creating positive impact on overall business operations. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

22
22
years of professional experience

Work History

Passenger and Cargo Service Assistant Manager

All Nippon Airways
Seattle, WA
09.2002 - Current
  • Tasks include managing day-to-day safety operations, service quality, and entrusted company staff, subordinates, passengers, and cargo.
  • Make instant decisions when irregularities occur.
  • To provide Japanese service to customers through customer service.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to ensure repeat use of our airline.
  • I conducted audits in nine countries as an auditor to maintain safe operations.
  • Received an award for excellence in customer service.

Education

Associate of Arts - General Education

Monterey Peninsula College
Monterey, CA
06-1997

Skills

  • Customer Assistance
  • Customer Service
  • Verbal and written communication
  • Hospitality
  • Audit
  • Emergency Response Instructor
  • Assistant Flight Dispatch

Affiliations

The fact that I continued to play baseball with all my might from second grade all the way through to junior college without ever getting tired of it.

Also, I have now been concentrating on golf for three years, having previously played baseball.

Languages

Javanese
Native/ Bilingual
English
Professional

Timeline

Passenger and Cargo Service Assistant Manager

All Nippon Airways
09.2002 - Current

Associate of Arts - General Education

Monterey Peninsula College
Mikio Oguri