Mikkala Church
Marion,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Baker And Sons Plumbing
08.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Customer Care Concierge
Banterra Bank
03.2022 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Retail Associate
Menards
02.2019 - 03.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Maintained customer satisfaction with quick and professional handling of product returns.
Crew Trainer
McDonald's
11.2015 - 03.2017
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Crab Orchard High School
Crab Orchard05.2015
Skills
- Team Goals
- Duty Assignments
- Goal Attainment
- Call Center Processes
- Inquiry Requests
- Answering Customer Questions
- Customer Service
- Cash Handling
- Team Leadership
- Customer Relations
- Customer Billing
- Conflict Resolution
- Problem-Solving Ability
Timeline
Customer Service Representative
Baker And Sons Plumbing
08.2023 - Current
Customer Care Concierge
Banterra Bank
03.2022 - 08.2023
Retail Associate
Menards
02.2019 - 03.2022
Crew Trainer
McDonald's
11.2015 - 03.2017
High School Diploma -
Crab Orchard High School
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