Miranda Coffie
Rochester,NY
Summary
I am a skilled professional with years of experience providing exceptional customer service in many different roles. Some of my experience consists of working in a variety of different capacities where my leadership skills were able to take precedence. I am compassionate, logical, reliable, and resourceful. I am a highly motivated individual that is passionate about patient quality of life and will go the extra mile to meet the goals of any company that I am employed with. I love to work in environments where the staff is appreciated for all of their hard work and dedication. I am looking to stay within the customer service field where I can utilize my strengths, skills, and experience already acquired to grow within a reputable company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Rochester, NY
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Sandwich Artist
Subway
Webster, NY
05.2023 - 11.2023
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Trimmed meats and cheeses for sandwiches as needed.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Monitored temperature of freezers and coolers throughout shift.
- Completed opening, closing and shift change tasks by following company guidelines.
Cashier
Burlington
Webster, NY
05.2022 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Shift Leader/Manager
Burger King
01.2019 - 04.2022
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Representative
Conduent
07.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Assistant
North, East Neighborhood Service Center, Opportunities
07.2014 - 08.2014
- Greeted guests in with friendliness and professionalism..
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted agendas, recorded minutes and created documents for meetings.
Education
High school diploma -
Brockport High School
Brockport, NYSkills
- Customer Care
- Order Taking
- Accurate Money Handling
- Safety Protocols
- Restocking Items
- Goals and Performance
- Refunds and Exchanges
- Preparing Food Items
- Team Goals
- Workplace Safety
- Customer Satisfaction
- Time Management Skills
- Team Management
- Credit and Cash Transactions
- Cash Register Systems
- Customer Interaction
- Cleaning and Organization
- Critical Thinking
Timeline
Customer Service Representative
Charter Spectrum
12.2023 - Current
Sandwich Artist
Subway
05.2023 - 11.2023
Cashier
Burlington
05.2022 - 11.2022
Shift Leader/Manager
Burger King
01.2019 - 04.2022
Customer Service Representative
Conduent
07.2017 - 05.2018
Assistant
North, East Neighborhood Service Center, Opportunities
07.2014 - 08.2014
High school diploma -
Brockport High School