Lakendra Hendrith
Houston
Summary
Detail-oriented customer service representative with 15+ years of experience in diverse roles, including call center operations and emergency medical dispatch. Proven ability to resolve customer inquiries effectively while maintaining high service standards. Skilled in data management and rapport building, with a strong commitment to enhancing customer satisfaction. Certified in CPR, demonstrating a dedication to safety and care in all interactions.
Experienced in customer support and emergency response, demonstrating proficiency in handling inbound calls to resolve queries and complaints while maintaining high standards of service. Successfully contributed to campaign improvements by accurately recording data and achieving call handling targets. Background includes dispatching emergency medical services, gathering critical information, and providing essential instructions to callers, showcasing strong communication and problem-solving skills. Familiarity with Microsoft Office applications enhances ability to document and manage information effectively.
Overview
11
11
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
Jacksonville
11.2021 - Current
- Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints.
- Maintain customer requirements and contribute to the overall improvement of campaigns/accounts.
- Achieve call handling targets and standards.
- Record data accurately.
- Also building Rapport with customers.
EMT/Dispatcher
Ameripro EMS
Jacksonville
03.2020 - 03.2025
- EMT dispatchers answer emergency and non-emergency calls via phone, radio, or other communication systems.
- They gather critical information from callers, including the nature of the emergency, location, and severity of the situation.
- Based on the assessment, they dispatch the appropriate emergency medical services, such as ambulances, paramedics, and other necessary personnel.
- They provide callers with crucial instructions, such as CPR or first aid, while waiting for emergency services to arrive.
Firewatch/Holewatch
Nationwide Skilled Trades, Inc.
Jacksonville
01.2022 - 05.2022
- Sitting down watching the welders making sure there secure an safe an fire blankets are place I'm the appropriate areas to prevents fires an also general cleaning the areas after the welders done.
Home Health Aide
Brookdale Senior Living
Jacksonville
08.2019 - 09.2021
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Housekeeping
St Vincent's medical center
Jacksonville
06.2020 - 08.2021
- Sanitizing common areas in the facility.
Customer Service Representative
Florida Blue (Blue Cross and Blue Shield of Florida)
Jacksonville
09.2018 - 01.2019
- Enrollment specialists assist individuals in getting enrolled in various programs, including educational, insurance and social service programs.
- They might offer individuals advice or answer questions about various programs, and some may try to sell a certain service while speaking with clients.
Enrollment Specialist
Hope Haven Children's Clinic and Family Center
Jacksonville
02.2018 - 08.2018
- The individual is responsible for providing academic enrichment services and instruction to ACE students, collaborate with ACE staff and Site Coordinator and develop activities and strategies that will engage and challenge ACE students at a high level.
Customer Service Associate
CVS Health
Jacksonville
03.2016 - 01.2018
- The typical responsibilities of CVS cashiers include stock, customer service, and sales duties.
- Overall, the primary functions of cashiers working for the pharmacy chain include ringing up purchases, processing payments, handling customer issues, and answering questions about products, policies and services.
Stocker/Puller
Napa Warehouse
Jacksonville
01.2015 - 05.2016
- Responsible for the alpha-numerical sequence and location within the warehouse for inventory, and the prompt, accurate pulling and checking of customer orders.
- This position works in conjunction with counter, stock, delivery, and other order pullers and checkers.
- All company employees will make every effort to maximize sales and profits while providing the best possible service to our customers.
Education
Drop Back in Academy
Jacksonville, FLSkills
- Microsoft Word
- Excel
- PowerPoint
- Customer Support
- Outlook
- Customer Care
- Senior Care
- Cooking
- Microsoft Office Word
- Meal Preparation
- Dementia Care
- Medication Administration
- Laundry
- Alzheimer's Care
- Cleaning Experience
- Caregiving
- Customer Service
- Patient Care
- Windows
- Call Center
- CSR
- Driving
- Typing
- Vital Signs
- Hospital Experience
- Home Care
- Customer support
- Call handling
- Data entry
- Query resolution
Certification
CPR Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Firewatch/Holewatch
Nationwide Skilled Trades, Inc.
01.2022 - 05.2022
Customer Service Representative
Teleperformance USA
11.2021 - Current
Housekeeping
St Vincent's medical center
06.2020 - 08.2021
EMT/Dispatcher
Ameripro EMS
03.2020 - 03.2025
Home Health Aide
Brookdale Senior Living
08.2019 - 09.2021
Customer Service Representative
Florida Blue (Blue Cross and Blue Shield of Florida)
09.2018 - 01.2019
Enrollment Specialist
Hope Haven Children's Clinic and Family Center
02.2018 - 08.2018
Customer Service Associate
CVS Health
03.2016 - 01.2018
Stocker/Puller
Napa Warehouse
01.2015 - 05.2016
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