Chelsea Hines
Pflugerville,TX
Summary
Experienced customer service professional with a strong background in data entry, healthcare, and administrative support. Proven ability to collaborate effectively in team settings, while maintaining strong independent work skills. Reliable and adaptable, with a focus on delivering high-quality care and managing financial transactions accurately. Seeking a full-time opportunity to utilize expertise in enhancing customer satisfaction, and contribute positively to organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Build A Sign
Austin, US
05.2020 - 03.2025
- Chat/inquire rep - Answer inbound chats and emails customers have regarding current or future orders, sign designs, website questions, and pricing.
- Verify customers and Educate customers on the different materials and sign options that are offered.
Customer Service Representative
Austin Energy
Austin, US
05.2016 - 05.2020
- Answer inbound calls regarding utility accounts.
- Answer questions about bills, usage, and rates.
- Educate customers on how to save electricity.
- Making outbound calls regarding returned mail.
- Verifying customers and updating records.
Customer Service Representative
TMHP
Austin, US
01.2015 - 05.2016
- Provide assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
Customer Service Representative
Maximus/Keystaff
Austin, US
12.2013 - 01.2015
- Received inbound call, informed parents of court order decisions to have their children on medical insurance.
- Answered questions about National Medical Support Notices.
- Called employers to verify insurance for dependents, called insurance companies to verify insurance.
- Processed incoming mail by opening and scanning into system.
- Outbound calls to collect past due child support from non custodial parents.
Security Officer
Guardsmark Security
Austin, US
10.2012 - 12.2013
- Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and then personnel.
Inbound Call Analyst
Interaction Corporation
09.2011 - 10.2012
- Performs real-time data entry by listening to customer voice clips and capturing the appropriate concept or data, and enter the information into innovative system.
Education
High School Diploma -
LBJ High School
Austin Tx06-2010
MA - Medical Assistance
Everest Institute
Austin, TX01.2012
Skills
- Medical office experience
- Cold calling
- Retail sales
- Microsoft Office
- Security
- Microsoft Word
- Pricing
- HIPAA
- Microsoft Outlook
- Sales
- Data entry
- Vital signs
- Customer service
- Medical terminology
- Child care
- Phone Etiquette
- Laundry
- Insurance verification
- Microsoft Excel
- Typing
- Call center
- Communication skills
- Customer care
- Front desk
- Medical records
- Administrative experience
- Organizational skills
- Home care
- Customer support
- CSR
- Computer skills
- Cash handling
- Time management
- Technical support
- Understanding customer needs
- Live chat support
- Multi-line talent
Timeline
Customer Service Representative
Build A Sign
05.2020 - 03.2025
Customer Service Representative
Austin Energy
05.2016 - 05.2020
Customer Service Representative
TMHP
01.2015 - 05.2016
Customer Service Representative
Maximus/Keystaff
12.2013 - 01.2015
Security Officer
Guardsmark Security
10.2012 - 12.2013
Inbound Call Analyst
Interaction Corporation
09.2011 - 10.2012
High School Diploma -
LBJ High School
MA - Medical Assistance
Everest Institute
Similar Profiles
SHELLY WHYTESHELLY WHYTE
CUSTOMER SERVICE REPRESENTATIVE at Build A SignCUSTOMER SERVICE REPRESENTATIVE at Build A Sign
Hooman HematiHooman Hemati
Digital Print Specialist at Build A SignDigital Print Specialist at Build A Sign
Terrian SalmonTerrian Salmon
Customer Support Specialist at Build A SignCustomer Support Specialist at Build A Sign
Paris JacksonParis Jackson
Registered Nurse at Dell ChildrensRegistered Nurse at Dell Childrens
Logan WaltersLogan Walters
Warehouse Worker at TeslaWarehouse Worker at Tesla