SHELLY WHYTE
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Build A Sign
09.2023 - Current
- Handled a high volume of customers interactions over 50 per day while maintaining a positive and efficient service level.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CUSTOMER SERVICE REPRESENTATIVE
Etech
03.2017 - 06.2023
- Manage amount of incoming phone calls, identify and assess customers' needs to achieve satisfaction
- Provide accurate, value and complete information by using the right method/tools
- Assisting Customer with resetting password to log in
- Issuing customer certificate after completing cause
DATA ENTRY CLERK
Electoral Office of Jamaica
10.2016 - 12.2016
- Completed data entry tasks with accuracy and efficiency.
- Register customers for national identification and issue their identification.
- Entry of customers data from different constitutes for voter's election list.
CAMP COUNSELLOR
Jamaica Social Investment Summer Camp
06.2015 - 08.2015
- Counseling pf children behavioral and personal problem
- Teaching self-esteem, personal hygiene and career development
Wine Ambassadors
Lascelles Wine & Spirits
05.2009 - 06.2012
- Interacting and educating customers about products offered by company
- Promote products and provide basic information about promotion offered by company
Education
BACHELOR OF ARTS - INGUIDANCE AND COUNSELING
Int'l University of Caribbean (IUC)
01.2012
DIPLOMA - TRAVEL AND TOURISM
Pre-University
01.2006
SCHOOL LEAVING CERTIFICATE - ENGLISH LITERATURE, ENGLISH LITERATURE, SOCIAL STU
Montego Bay High School
01.2004
SCHOOL LEAVING CERTIFICATE -
Mt. Salem Primary
01.1999
Skills
- Time Management
- Leadership
- Communication
- Self-Motivated
- Business Development
- Teamwork
- Organization
- Effective Customer Communication
- Strategic Networking
- Customer service
- Critical thinking
- Microsoft Office
- Data Entry
- Microsoft Excel
- Call management
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Build A Sign
09.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Etech
03.2017 - 06.2023
DATA ENTRY CLERK
Electoral Office of Jamaica
10.2016 - 12.2016
CAMP COUNSELLOR
Jamaica Social Investment Summer Camp
06.2015 - 08.2015
Wine Ambassadors
Lascelles Wine & Spirits
05.2009 - 06.2012
DIPLOMA - TRAVEL AND TOURISM
Pre-University
SCHOOL LEAVING CERTIFICATE - ENGLISH LITERATURE, ENGLISH LITERATURE, SOCIAL STU
Montego Bay High School
SCHOOL LEAVING CERTIFICATE -
Mt. Salem Primary
BACHELOR OF ARTS - INGUIDANCE AND COUNSELING
Int'l University of Caribbean (IUC)
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