Shamone Proctor
Waco,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
American Income Life
Waco, TX
10.2020 - Current
- I currently take inbound calls for policy holders for life insurance, task include updating policy holder information, processing loan payments
- Also assists agents with releasing information about policy holders.
Providence Village
Compass Group
Waco, TX
06.2020 - 10.2020
- Serve residents Lunch and dinner with outstanding customer service.
Case Worker
EMSI, Inc.
Waco, TX
08.2016 - 02.2019
- Review patients medical records on the computer
- Make payments to the copy service and facility
- Update Case Notes, fax over documents to facility.
Team Member
Whataburger
Waco, TX
08.2018 - 10.2018
- Work drive thru, prepare customers orders quickly in a timely manner.
Sales Floor Team Member
Target
Waco, TX
09.2015 - 08.2016
- Working on pulls' stocking items on shelve
- Helping cashiers with back up providing great customer service.
Education
High school or equivalent - Ultrasound technician
Temple college
03.2024
High school or equivalent -
Waco high school
01.2013
Skills
- Customer Service (2 years)
- Direct Care
- Social Service
- Microsoft Office
- Documentation
- Medical Records (2 years)
- Communications Skills (5 years)
- Insurance Verification (2 years)
- Time Management
- Microsoft Excel
- Microsoft Word
- HIPAA
- Microsoft Outlook
- Case Management
- Medical Terminology
- Patient Care
- Customer support
- Customer Care
- Call Center
- Data Entry
- Technical Support
- Customer Support
- Fast Learner
Work Authorization
Authorized to work in the US for any employer
Assessments
- Call center customer service, Proficient, 05/01/20, Applying customer service skills in a call center setting.
- Verbal communication, Familiar, 01/01/19, Measures a candidate's ability to effectively convey information when speaking.
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
American Income Life
10.2020 - Current
Providence Village
Compass Group
06.2020 - 10.2020
Team Member
Whataburger
08.2018 - 10.2018
Case Worker
EMSI, Inc.
08.2016 - 02.2019
Sales Floor Team Member
Target
09.2015 - 08.2016
High school or equivalent - Ultrasound technician
Temple college
High school or equivalent -
Waco high school