Jakerra Pollard
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2023 - 03.2026
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Call Center Representative
Teleperformance USA
03.2020 - 01.2023
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Promoted available products and services to customers during service, account management and order calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
Education
Associate of Applied Science - Health Administration
Augusta Technical College
5 2022
High school diploma -
George P. Butler high school
5 2019
Skills
- Organizational Skills
- Customer service (2 years)
- Customer support (4 years)
- Phone Etiquette
- Telemarketing
- Medical Scheduling
- Computer Skills
- Multilingual
- Cold Calling
- Complaint Resolution
- Sales Closing
- Payment Processing
- Call Control
- Customer Relationship Management
- Documentation and Reporting
- Call Control Skills
- Delivery Tracking
- Inbound Phone Call Management
- Customer Support
- Answering Questions
- Data entry
- Critical thinking
- Active listening
- Customer service
- Problem-solving
- Customer complaint resolution
- Time management
Timeline
Customer Service Representative
T-Mobile
01.2023 - 03.2026
Call Center Representative
Teleperformance USA
03.2020 - 01.2023
Associate of Applied Science - Health Administration
Augusta Technical College
High school diploma -
George P. Butler high school