MIKKI J. COOPER
Huntsville
Summary
Customer-focused healthcare professional with a strong background in patient registration, insurance verification, and HIPAA compliance. Skilled in delivering compassionate support in high-volume environments, ensuring accurate documentation and seamless patient experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Registration Representative
The Orthopaedic Center
08.2025 - Current
- Serve as a first point of contact for patients, providing professional, compassionate assistance
- Verify insurance information, demographics, and eligibility to support timely care and billing
- Registered patients for orthopedic services, ensuring accurate documentation for compliance and efficient service delivery
- Maintain strict HIPAA compliance while handling sensitive medical and personal information
- Collaborated with clinical and administrative teams to facilitate seamless patient flow and enhance service experience
Chiropractic Assistant
Huntsville Chiropractic Clinic
Huntsville
12.2022 - 11.2024
- Informed patients about chiropractic services, facilitating referrals and attracting new patients
- Developed strong patient rapport, enhancing satisfaction and encouraging repeat visits
- Handled high-volume inbound calls to schedule appointments and resolve patient inquiries
- Maintained strict adherence to HIPAA and confidentiality standards
Patient Access Representative (Remote)
Fleming Farms Memory Care
09.2021 - 11.2022
- Verified insurance eligibility and obtained authorizations while entering accurate billing data
- Resolved challenging situations with empathy and professionalism to maintain patient satisfaction
- Facilitated patient access support, ensuring protection of sensitive health information
Customer Care Representative (Remote)
Sitel
02.2018 - 08.2021
- Assisted high volume of customers daily, ensuring adherence to quality and performance metrics
- Resolved issues efficiently by navigating multiple systems
- Recorded customer interactions using CRM platforms, including Salesforce
Education
Associate of Applied Science - Healthcare Administration
Strayer University
01-2024
High School Diploma -
Heidelberg High School
Heidelberg, GESkills
- Patient registration
- Appointment scheduling
- Insurance verification
- Electronic health records
- Patient documentation
- HIPAA compliance
- Healthcare compliance
- Data entry accuracy
- Customer relationship management
- Effective communication
- Time management
- Multitasking
- Problem solving
- Microsoft office proficiency
- Self motivation
Certification
- Certified Nursing Assistant (CNA), 2019
- CPR Certification, 2021
Timeline
Department Registration Representative
The Orthopaedic Center
08.2025 - Current
Chiropractic Assistant
Huntsville Chiropractic Clinic
12.2022 - 11.2024
Patient Access Representative (Remote)
Fleming Farms Memory Care
09.2021 - 11.2022
Customer Care Representative (Remote)
Sitel
02.2018 - 08.2021
Associate of Applied Science - Healthcare Administration
Strayer University
High School Diploma -
Heidelberg High School