Kala McCord
Metcalf,IL
Summary
Driven professional with a proven track record at Horizon Health, enhancing patient registration processes and improving team productivity by implementing efficient strategies. Skilled in HIPAA compliance and patient confidentiality, with a strong focus on relationship building and cross-functional teamwork. Achieved significant improvements in service quality and staff training, demonstrating exceptional decision-making and customer service abilities.
Overview
20
20
years of professional experience
Work History
Registration Representative and Department Secretary
Horizon Health
Paris, IL
12.2018 - 05.2024
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
- Determined appropriate appointment type and scheduled each in system.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
- Organized, checked and submitted all related paperwork.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Shift Manager/Cashier
Aldi Foods
Danville, IL
04.2006 - 12.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
Debs Shop
Danville, IL
06.2004 - 04.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma - Business Management
Shiloh School CUSD 1
Hume, IL05.2002
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Patient Registration
- Documentation skills
- Insurance Verification
- Bookkeeping skills
- Verbal Communication
- Scheduling appointments
- Calendar Management
- Visitor relations
- Clerical Support
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Energetic and Enthusiastic
Timeline
Registration Representative and Department Secretary
Horizon Health
12.2018 - 05.2024
Shift Manager/Cashier
Aldi Foods
04.2006 - 12.2018
Sales Associate
Debs Shop
06.2004 - 04.2006
High School Diploma - Business Management
Shiloh School CUSD 1