Nicholas Smith
Worcester,MA
Summary
Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality and great initiative based leadership skills. I am eager to pursue a position in healthcare administration and leverage my skills in a position of management.
Overview
3
3
years of professional experience
Work History
PAS, Registration Representative
UMass Memorial Medical Center - University Campus
Worcester, MA
02.2023 - Current
- I currently work as a Registration Representative for Patient Access Services in the Emergency Department at UMass Memorial University Campus. I possess cross-training experience between inpatient and outpatient registration workflows. This position has given me extreme in-depth experience with EPIC. I possess the ability to accurately obtain, enter, and record demographic, insurance, and related patient information. Additionally, creating various patient encounters, following up with anonymous/trauma patients, working in a very fast paced environment, coordinating and communicating with clinical staff, and assisting my team as a leader at every moment I can.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Recognized by management for providing exceptional service.
- Worked with cross-functional teams to achieve goals.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
PAS, Registration Representative (Per Diem)
UMass Memorial Health - Marlborough Hospital
Marlborough, MA
06.2022 - Current
- Perform and execute tasks very similar to my current position at UMass Memorial Medical Center - University Campus.
- Given my experience at both UMass locations, I train and observe newly hired registration representatives often.
- Arrange hospital admissions for patients as required.
- Greet patients and visitors upon arrival to the ED registration desk.
COVID-19 Contact Tracer
Fitchburg State University
Fitchburg, MA
09.2021 - 03.2022
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Utilized various software programs such as Microsoft Office Suite and Zoom for remote communication purposes.
- Provided information to access financial assistance, legal aid or housing.
- Answered calls and interacted with community members to provide information on advocacy services.
- Planned and completed group projects, working smoothly with others.
COVID-19 Contact Tracer
Worcester Public Health Department
Worcester, MA
12.2020 - 05.2021
- Fostered relationships with local healthcare organizations and government agencies involved in pandemic response efforts.
- Worked closely with other departments within the organization to coordinate contact tracing initiatives.
- Leveraged MAVEN (Massachusetts Virtual Epidemiologic Network) skills to input and compile data gathered from various sources.
- Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
Education
Bachelor's Degree - Major in Health Sciences, Minor in Management
Assumption College
Worcester, MA05-2021
MBA - Healthcare Management
Southern New Hampshire University
Hooksett, NHSkills
- File Coordination
- Client Relations
- Insurance Billing
- Insurance Verification
- HIPAA Compliance
- Patient Correspondence
- Cross-Functional Teamwork
- Collaboration and Teamwork
- Epic Systems
- Computer Proficiency
Timeline
PAS, Registration Representative
UMass Memorial Medical Center - University Campus
02.2023 - Current
PAS, Registration Representative (Per Diem)
UMass Memorial Health - Marlborough Hospital
06.2022 - Current
COVID-19 Contact Tracer
Fitchburg State University
09.2021 - 03.2022
COVID-19 Contact Tracer
Worcester Public Health Department
12.2020 - 05.2021
Bachelor's Degree - Major in Health Sciences, Minor in Management
Assumption College
MBA - Healthcare Management
Southern New Hampshire University
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