Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Nguyen-Pham

Kent,WA

Summary

I started volunteering at the age of 14 and worked at Swedish straight out of Highschool. I am very passionate about working with patients and have excellent customer service skills working independently as well as a team built of 20+years in the field.

I am able to adapt at managing high patient volumes in busy hospital environments, offering superior communication and planning abilities combined with an understanding of admissions policies, scheduling requirements, and financial procedures.

Im detail oriented, reliable and completing tasks on a timely manner.

I believe that I would be a great asset to the team.

Overview

29
29
years of professional experience

Work History

Schedular/Registration Representative/Radiology Scheduler

Providence Swedish
Issaquah, WA
09.2010 - Current
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Gathered personal and insurance information from each patient.
  • Maintained confidentiality of protected health information when working with patients.
  • Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
  • Sorted incoming documents, such as medical records, and referrals, ensuring that they were properly entered in it's specific modalities.
  • Ensured that pre-registration activities are completed accurately prior to each appointment date.
  • Communicated effectively and professionally verbally with patients, families and healthcare professionals in at all times when answering calls.
  • Generated forms related to registration process such as release of information forms and financial responsibility forms.
  • Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
  • Checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Multitasking multiple phone calls, use of fax, copier and scanning personal patient documents to chart as well as to other outside facilities.

Patient Registration Specialist

Swedish Hospital
Seattle, WA
01.2004 - 09.2010
  • Provided customer service support by answering phones and responding to inquiries from staff and the public.
  • Entered data into the computerized registration system to update patient demographics records.
  • Performed various clerical tasks such as filing, copying and faxing.
  • Handled cash transactions according to appointments and procedures.
  • Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
  • Updated patient demographic information in Epic system
  • Ensured all forms were completed accurately, including insurance information and other demographic data.
  • Greeted patients and visitors, verified patient information, and collected copayments for services performed.

Schedular/Physical Therapy Receptionist

Swedish Hospital
Seattle, WA
06.1999 - 12.2003
  • Greeted patients, confirmed appointments and collected patient information.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Helped as an Aide to Therapist with patients needs.
  • Answered multi-line phone system and directed callers to requested Therapist or Technician.
  • Scheduled patients accordingly to their modality needs.
  • Input billing inquiries and codes

Volunteer

Swedish Hospital
Seattle, WA
01.1995 - 01.1997
  • Assisted in answering phone calls and directing patients to their destination
  • Escorted patients when being discharged.

Education

Associate of Arts - Social Work

Highline Community College
DesMoines, WA
06-2002

High School Diploma -

Kent Meridian HS
Kent
07-1999

Skills

  • Hospital Admissions Policies
  • File Coordination
  • Patient Correspondence
  • Administrative Functions
  • Schedule Coordination
  • Insurance Verification

Timeline

Schedular/Registration Representative/Radiology Scheduler

Providence Swedish
09.2010 - Current

Patient Registration Specialist

Swedish Hospital
01.2004 - 09.2010

Schedular/Physical Therapy Receptionist

Swedish Hospital
06.1999 - 12.2003

Volunteer

Swedish Hospital
01.1995 - 01.1997

Associate of Arts - Social Work

Highline Community College

High School Diploma -

Kent Meridian HS

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Victoria Nguyen-Pham