Hi, I’m
Francis Garcia
Downey,CA
Summary
Detail-oriented and highly organized medical receptionist with 5+ years of experience in managing patient appointments, greeting visitors and maintaining confidential patient records. Skilled in providing exceptional customer service and administrative support.
Overview
13
years of professional experience
Work History
Hoag Memorial Hospital Presbyterian
Registration Representative
07.2024 - Current
Job overview
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Assisted in processing patient payments via cash, checks and credit cards.
- Welcomed as many as 100 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Determined appropriate appointment type and scheduled each in system.
Core Performance Physical Therapy
Front office receptionist
11.2022 - 07.2024
Job overview
- Managed high call volumes, directed callers and handled inquiries professionally and efficiently.
- Demonstrated strong organizational skills in scheduling appointments and managing front desk operations.
- Collaborated with team members to maintain a welcoming and organized front office environment.
- Provided insurance benefits to patients as well as maintaining proper billing codes and CPT codes for in house billing.
- Familiarity with medical terminology and insurance billing procedures to assist patients effectively.
Eshghi Chiropractic
Chiropractic Assistant
12.2021 - 08.2022
Job overview
- Proficient in performing therapeutic exercises and assisting with physical therapy modalities.
- Skilled in taking patient histories, analyzing X-rays and updating medical records.
- Strong communication skills with patients, colleagues and healthcare providers.
- Experienced in scheduling appointments, managing inventory and handling insurance claims.
Starbucks
Lead Barista
12.2019 - 08.2022
Job overview
- Managed a team of baristas, overseeing schedules, training and performance evaluations.
- Provided excellent customer service ensuring each guest left with a positive experience.
- Maintained inventory levels and placed orders for product that was needed for the store.
- Developed and implemented new drink recipes and promotions to drive sales growth.
Spectrum Center Schools and Programs
Behavior Specialist
08.2016 - 12.2019
Job overview
- Conducted functional behavior assessments to identify triggers and develop behavior intervention plans.
- Utilized applied behavior analysis techniques to teach meaningful social skills and increase independence.
- Provided behavior modification strategies and support to individuals with developmental disabilities and autism.
- Collaborated with interdisciplinary team to address challenging behaviors and promote positive outcomes.
AZ West
Data Entry Clerk
06.2012 - 08.2016
Job overview
- Proficient in data entry software with accurate typing skills and attention to detail.
- Experienced in organizing and inputting large datasets efficiently.
- Skilled in maintaining confidentiality and handling sensitive information securely.
- Demonstrated ability to meet tight deadlines and work efficiently in a fast-paced environment.
Education
California state university long beachLong Beach, CA
from Biology
06.2026
Skills
- Insurance verification
- Client relations
- Admissions requirements
- Insurance billing
- Hospital admissions policies
- HIPAA compliance
- Appointment scheduling
- Insurance procedures
- Records management
Languages
Spanish
Full Professional
Timeline
Registration Representative
Hoag Memorial Hospital Presbyterian
07.2024 - Current
Front office receptionist
Core Performance Physical Therapy
11.2022 - 07.2024
Chiropractic Assistant
Eshghi Chiropractic
12.2021 - 08.2022
Lead Barista
Starbucks
12.2019 - 08.2022
Behavior Specialist
Spectrum Center Schools and Programs
08.2016 - 12.2019
Data Entry Clerk
AZ West
06.2012 - 08.2016
California state university long beach
from Biology
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