MIKKI ROZA
Bennington,NE
Summary
Innovative, results-driven Operations & Project Coordinator with 15+ years of success driving day-to-day operational excellence across diverse, fast-paced industries. Proven expertise in cross-functional collaboration, resource management, scheduling optimization, and budget tracking. Adept at navigating complex logistics, mitigating operational risks, and streamlining workflows to ensure projects deliver on time and within budget. A seasoned communicator who leads by example to deliver solution-oriented outcomes.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Audiology Assistant / Administration
ENT Specialist PC
Omaha, NE
10.2025 - Current
- Patient Care & Testing: Administer audiograms, tympanograms, and otoacoustic emissions testing; manage custom plug sizing and device pairing.
- Clinic Operations & Scheduling: Direct high-volume phone lines, optimize patient scheduling workflows, and coordinate daily clinic timelines.
- Inventory & Maintenance: Monitor, audit, and procure clinical inventory; coordinate out-of-clinic repairs and ensure booth sanitization.
- Administration & Billing: Document clinical data in CounselEar, audit insurance benefits, and reconcile month-end financial statements.
Surgery Coordinator / Inventory Control Coordinator
Zimmer Biomet
Omaha, NE
04.2025 - 10.2025
- Coordinated critical, time-sensitive orthopedic surgeries by aligning medical implants and instruments with hospital surgical teams.
- Orchestrated logistical workflows for the deployment, delivery tracking, and post-operative retrieval of high-value surgical sets.
- Managed precise case logs and data entries to ensure real-time inventory visibility and 100% case execution accuracy.
Insurance Service Coordinator
Farm Bureau
Omaha, NE
10.2024 - 04.2025
- Managed client portfolio adjustments, billing inquiries, and claims processing while delivering top-tier customer relationship management.
- Identified risk-mitigation and cost-saving opportunities to maximize policy value and improve customer retention rates.
- Maintained up-to-date knowledge on changing corporate compliance guidelines, regulatory policies, and insurance products.
Facilities Maintenance Coordinator
Milan Laser Hair Removal
Omaha, NE
12.2023 - 08.2024
- Served as the primary strategic point of contact for multiple regional third-party maintenance and operational vendors.
- Managed and prioritized facility help desk tickets, maintaining a rapid resolution rate across distributed corporate locations.
- Planned, scheduled, and supervised preventative and reactive facilities engineering projects to safeguard business continuity.
Operating Room Inventory Coordinator
Midwest Surgical Hospital
Omaha, NE
04.2009 - 04.2024
- Partnered with OR Leadership to guarantee critical materials, implants, and specialized equipment were prepared for individual cases.
- Cross-functionally executed clinical duties as a Surgical Technologist, maintaining high-level performance under pressure.
- Eliminated operational delays and inventory confusion by creating tight workflow timelines and proactive supply chain checks.
- Spearheaded comprehensive annual asset tracking, auditing, and reconciliation of hospital inventory, equipment, and medical devices.
Education
Certificate - Practical Nursing
Nebraska Methodist College of Nursing
Omaha, NEHigh School Diploma - undefined
Bennington High School
Bennington, NESkills
- Operations & Management: Project Management Operations Management Event Coordination Resource Allocation
- Logistics & Supply Chain: Inventory Control Vendor Management Procurement Materials Management Asset Tracking
- Compliance & Data: Documentation & Reporting Process Improvement HIPAA Compliance Financial Reconciliation
- Relations & Strategy: Customer Relationship Management (CRM) Stakeholder Engagement Cross-Functional Collaboration
Certification
Certification & Licensure: Basic Life Support (BLS) for Healthcare Providers — Current & Active
PROFESSIONAL CORE VALUES
- Analytical Thinking: Resolving operational bottlenecks by isolating variables and deploying data-driven solutions.
- Communication: Bridging information gaps across executive leadership, technical teams, and external vendors.
- Attention to Detail: Maintaining absolute precision across document management, financial records, and medical compliance.
- Collaboration: Building highly cohesive, cross-functional partnerships to hit aggressive organizational milestones.
Timeline
Audiology Assistant / Administration
ENT Specialist PC
10.2025 - Current
Surgery Coordinator / Inventory Control Coordinator
Zimmer Biomet
04.2025 - 10.2025
Insurance Service Coordinator
Farm Bureau
10.2024 - 04.2025
Facilities Maintenance Coordinator
Milan Laser Hair Removal
12.2023 - 08.2024
Operating Room Inventory Coordinator
Midwest Surgical Hospital
04.2009 - 04.2024
High School Diploma - undefined
Bennington High School
Certificate - Practical Nursing
Nebraska Methodist College of Nursing