Mikki Stephens
Abbeville,GA
Summary
Dynamic Information Technology Specialist with a proven track record at 8th Avenue Food & Provisions, excelling in data accuracy and IT troubleshooting. Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Information Technology Specialist/Office Data Entry Clerk
8th Avenue Food & Provisions
11.2019 - Current
- Set up network profiles, security permissions and file sharing systems.
- Updated and maintained customer information, documents and records.
- Analyzed current data records to provide detailed reports.
- Improved data accuracy by thoroughly reviewing and verifying entered information, identifying errors and making necessary corrections.
- Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.
- Utilized techniques for increasing data entry speed.
- Manage 30+ calls a day
Dispatcher
Stevens Transport
05.2018 - 03.2019
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed 15+ calls daily
Assistant Manager
Flash Foods
09.2013 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Education
Wilcox County High School
Rochelle, GA05.2011
Diploma - Phlebotomy
Health Tech Of Georgia
Warner Robins, GA04-2013
Skills
- IT troubleshooting
- Advanced computer proficiency
- Data collection
- Document review
- Call center operations
- Systems analysis
- Customer service expert
- Windows 10
- Microsoft outlook
Timeline
Information Technology Specialist/Office Data Entry Clerk
8th Avenue Food & Provisions
11.2019 - Current
Dispatcher
Stevens Transport
05.2018 - 03.2019
Assistant Manager
Flash Foods
09.2013 - 05.2018
Wilcox County High School
Diploma - Phlebotomy
Health Tech Of Georgia
Excel, PowerPoint, Outlook, Oracle, CRM Software
High Call Volume, Handle 50+ customers a day, giving detailed and polite service to ensure customer retention and satisfaction. Proficient in Excel, PowerPoint, Outlook, Oracle and CRM Software.
Similar Profiles
Patrina ThomasPatrina Thomas
Human Resources Generalist at 8th Avenue Food & ProvisionsHuman Resources Generalist at 8th Avenue Food & Provisions
Zachary MillerZachary Miller
Payroll Coordinator at 8th Avenue Food & ProvisionsPayroll Coordinator at 8th Avenue Food & Provisions
ARIEL CLARKARIEL CLARK
Commercialization Coordinator at 8th Avenue Food & ProvisionsCommercialization Coordinator at 8th Avenue Food & Provisions
Chad MorganChad Morgan
RN, Emergency Department at Taylor Regional HospitalRN, Emergency Department at Taylor Regional Hospital
James HobbsJames Hobbs
Owner / Operator at Hobbs Tree Removal And Land Clearing LLCOwner / Operator at Hobbs Tree Removal And Land Clearing LLC