MIKKI TOUZA
Cornwall-on-Hudson,NY
Summary
Dynamic and highly reliable bartender with a proven track record at Villa Positano, excelling in customer service and mixology. Adept at anticipating guest needs and developing innovative cocktail lists, resulting in increased patron loyalty and repeat business. A fast learner and team player, committed to delivering exceptional experiences in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Bartender
Villa Positano
Monroe, NY
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Wine Server
Oceane Vineyards
Chester, NY
05.2024 - 03.2025
- Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
- Assisted management in maintaining inventory levels, accurately tracking stock and placing orders as needed.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
- Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Chef
Ananda Ashram - Yoga Society Of New York
Monroe, NY
09.2020 - 08.2021
- Placed orders to restock items before supplies ran out.
- Improved overall dining experience with creative plated desserts that delighted guests'' senses.
- Accomplished multiple tasks within established timeframes.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
Receptionist
ChiroSpa
Northport, NY
12.2015 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
Store Manager
Judith Ripka
East Hills, NY
04.1996 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory levels for optimal turnover, reducing stock discrepancies and ensuring product availability.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor of Arts - Marketing
Fashion Institute of Technology
New York, NYAssociate of Arts - Liberal Arts
Nassau Community College
Garden City, NYSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Proficient in mixology
- Anticipating guest needs
- Bar restocking
- Fast learner
- Cocktail list development
Timeline
Wine Server
Oceane Vineyards
05.2024 - 03.2025
Bartender
Villa Positano
10.2021 - Current
Head Chef
Ananda Ashram - Yoga Society Of New York
09.2020 - 08.2021
Receptionist
ChiroSpa
12.2015 - 02.2018
Store Manager
Judith Ripka
04.1996 - 06.2016
Bachelor of Arts - Marketing
Fashion Institute of Technology
Associate of Arts - Liberal Arts
Nassau Community College