Miklo Reyes
Summary
Dependable Customer Sales and Service Expert with strong communication and problem-solving skills. Proven ability to engage members effectively and enhance their fitness journey while maintaining a clean gym environment.
Overview
3
3
years of professional experience
Work History
Customer Sales and Service Expert
24 hr fitness
el cajon , CA
05.2021 - 11.2023
- Registered new members and processed membership agreements efficiently.
- Addressed member inquiries regarding services and fitness programs to improve satisfaction.
- Guided members through equipment usage and safety protocols.
- Resolved member complaints by providing effective solutions promptly.
- Conducted facility tours to showcase amenities and promote memberships.
- Partnered with team to consistently elevate customer service experiences.
- Guided members in setting fitness goals and utilizing available resources for support.
- Answered telephone inquiries promptly and professionally.
- Maintained cleanliness and organization of the gym environment regularly.
Skills
- Fitness program knowledge
- Membership processing
- Equipment safety training
- Gym operations
- Customer engagement
- Team collaboration
- Effective communication
- Problem solving
- Critical thinking
- Time management
- Adaptive learning
- Dependable and responsible
Languages
Spanish
Professional
Timeline
Customer Sales and Service Expert
24 hr fitness
05.2021 - 11.2023