Jason Williams
Fontana
Summary
Dynamic customer service expert with proven ability to resolve issues efficiently and enhance client satisfaction. Strong communication and problem-solving skills drive impactful outcomes in sales and service environments.
Overview
11
11
years of professional experience
Work History
Customer Sales and Service Expert
24hour Fitness
Redlands, California
08.2025 - Current
- Assisted members with fitness goals and program selection.
- Handled member inquiries and resolved issues promptly.
- Attended weekly team meetings to discuss new strategies for increasing sales volume.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
Communications Supervisor
American Medical Response
Rancho Cucamonga, California
11.2022 - 05.2025
- Managed communication strategies for emergency response teams across multiple regions.
- Collaborated with colleagues from different departments to coordinate messaging across multiple channels.
- Made quick determinations about nature and needs of each caller.
- Monitored equipment and notified proper personnel to correct problems.
Sales Representative
Amerihome Mortgage
Irvine, California
11.2021 - 11.2022
- Developed relationships with clients to understand mortgage needs and preferences.
- Conducted thorough assessments of client financial situations for mortgage suitability.
- Presented mortgage products and terms to clients clearly and effectively.
- Answered inquiries from prospective customers regarding features of products and services offered.
Escrow Processor
Freedom Mortgage Corporation
San Dimas, California
03.2015 - 02.2022
- Reviewed and verified documentation for compliance with legal and company standards.
- Assisted clients in understanding escrow processes and resolving inquiries effectively.
- Maintained detailed records of all transactions in the escrow management system.
- Submitted completed documents to county recorder's office after closing.
- Processed payments for real estate taxes, insurance premiums, recording fees.
Education
High School Diploma -
AB Miler High School
Fontana, CA06-2003
Skills
- Customer service
- Sales strategies
- Product knowledge
- Fitness program selection
- Issue resolution
- Customer relationship management
References
References available upon request.
Timeline
Customer Sales and Service Expert
24hour Fitness
08.2025 - Current
Communications Supervisor
American Medical Response
11.2022 - 05.2025
Sales Representative
Amerihome Mortgage
11.2021 - 11.2022
Escrow Processor
Freedom Mortgage Corporation
03.2015 - 02.2022
High School Diploma -
AB Miler High School