Summary
Overview
Work History
Education
Skills
Timeline
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Miko Kuga

Thornton,CO

Summary

Dynamic Office Manager with proven expertise at Colorado Car Care Inc., excelling in customer service and leadership. Streamlined operations and enhanced team productivity through effective delegation and organization. Proficient in CCC and MRTX estimating systems, I consistently delivered accurate estimates while fostering positive client relationships and mentoring junior staff to elevate overall performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional with comprehensive experience in cost estimation and project analysis. Skilled in assessing project requirements, preparing detailed cost structures, and negotiating with vendors to achieve optimal pricing. Strong focus on team collaboration and delivering results, ensuring project goals are met efficiently. Adept at adapting to changing project needs and maintaining reliability throughout project timelines.

Overview

16
16
years of professional experience

Work History

Office Administrator/Estimator

Colorado Car Works
10.2024 - 12.2024
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
  • Conducted pre and post inspections of vehicle damage and repairs.
  • Insured parts were correct with body technicians.

Office Manager/Estimator

Colorado Car Care Inc.
06.2024 - 06.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Negotiated agreements with various insurance companies, subcontractors, and customers; Collaborated with team members and technicians to assess reports, create repair plans and delegate responsibilities.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Gathered data on materials, labor and parts costs to determine total costs of projects.
  • Issued parts to technicians to complete customers' repairs.

Warehouse Packer

Amazon
12.2023 - 04.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedure.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.

Office Manager/Estimator/Parts Manager/Technician

Colorado Car Care Inc.
08.2008 - 08.2023
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Established team priorities, maintained schedules and monitored performance.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Negotiated estimates with various insurance companies, subcontractors, technicians, and customers.
  • Received customers, answered calls and scheduled appointments.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
  • Used various hand tools to "tear down" and reassemble vehicles.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Performed paintless dent repair techniques on various vehicles.

Education

No Degree - Medical Assistant

Everest College
Denver, CO

Skills

  • Office management
  • Data entry
  • Verbal communication
  • Leadership and supervision
  • Microsoft Office
  • Sales
  • Scheduling
  • Customer service
  • Hiring and training
  • CCC and MRTX estimating systems
  • Forklift certified

Timeline

Office Administrator/Estimator

Colorado Car Works
10.2024 - 12.2024

Office Manager/Estimator

Colorado Car Care Inc.
06.2024 - 06.2024

Warehouse Packer

Amazon
12.2023 - 04.2024

Office Manager/Estimator/Parts Manager/Technician

Colorado Car Care Inc.
08.2008 - 08.2023

No Degree - Medical Assistant

Everest College
Miko Kuga