MIKYA GLANTON
Atlanta,Georgia
Summary
Hardworking Supervisor with strong expertise in managing security operations, ensuring safety protocols, and conducting thorough risk assessments. Skilled in supervising security personnel, implementing effective security measures, and maintaining detailed incident reports. Adept in using surveillance systems, coordinating emergency responses, and ensuring secure environment. Seeking role of Security Supervisor, bringing solid work ethic and comprehensive knowledge of security management and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Supervisor
Sunstates
atlanta, Georgia
07.2023 - 12.2025
- Supervised a team of Security Officers in their daily duties.
- Investigated suspicious activities or persons entering company premises.
- Investigated and responded to alarms and other security incidents.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
- Prepared, filed and submitted various reports to maintain records of observations or occurrences.
Team Leader, Sales Operations
walamart
atlanta, Georgia
08.2021 - 07.2023
- Resolved conflicts between team members through effective communication and problem-solving techniques.
- Coached employees on best practices for increasing productivity levels.
- Lead team of sales representatives to meet and exceed monthly quotas.
- Facilitated weekly meetings with sales staff to review goals, objectives, and progress.
- Developed training materials for new hires, resulting in improved customer service ratings.
Member Support Specialist
american home shield
atlanta, Georgia
06.2021 - 10.2022
- Built relationships with members through quality interactions that exceeded expectations.
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals.
- Utilized cash handling techniques to process payments accurately and efficiently.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner.
Education
High School Diploma - undefined
Langston Hughes Highschool
Fairburn, Ga05.2019
Skills
- Safety and security procedures
- CCTV experience
- Emergency response
- Staffing and scheduling
- Team leadership
- Relationship building and management
- Daily incident reporting
- Dispatch
- CCTV monitoring
- Staff management
- Security personnel training
- Security management
- Patrol operations
- Security team management
- Safety and security regulations
- Security screening
- Access control
- Surveillance
- Incident investigation
- Security planning
- Employee relations
- Staff hiring
Certification
CPR Certified
Timeline
Security Supervisor
Sunstates
07.2023 - 12.2025
Team Leader, Sales Operations
walamart
08.2021 - 07.2023
Member Support Specialist
american home shield
06.2021 - 10.2022
High School Diploma - undefined
Langston Hughes Highschool