Mila Arie
Sarasota,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Medical Office Administrator
Holcomb Kreithen Plastic Surgery
Sarasota, Florida
11.2024 - Current
- Implemented appointment schedules and guidelines for many treatment appointments annually.
- Provided exceptional patient experience through friendly and compassionate communications.
- Registered patients and scheduled appointments.
- Explained policies, procedures and services to patients.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols. CRM- EMA-NEXTTECH.
- Scheduled follow up appointments for patients after their visit.
- Ensured compliance with all applicable laws and regulations related to healthcare industry.
- Greeted patients, answered phones and scheduled appointments.
Medical Office Administrator
South Osprey Dermatology
Sarasota , Florida
05.2023 - 09.2024
- Explained policies, procedures and services to patients.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Maintained confidentiality of patient information at all times.
- Communicated with patients with compassion while keeping medical information private.
- Conducted administrative duties such as typing correspondence and filing documents.
- Provided exceptional patient experience through friendly and compassionate communications.
- Registered new patients into the practice management system.
- Resolved customer complaints in a professional manner.
- Maintained medical records in accordance with HIPAA regulations.
- Ensured compliance with all applicable laws and regulations related to healthcare industry.
- Registered patients and scheduled appointments.
Lead Customer Service Representative
Delta Airlines Global Services
Denver, CO
02.2004 - 07.2020
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills. Assisting passengers with ticketing, check in, boarding, and resolving any issues that may arise. Provided support and assistance to passengers with special needs,ensuring their comfort and safety thru their travel experience. communicate with operations including flight delays, and cancellations. fast paced airport environment, and ability to-multitasks.
Education
Bachelor of Arts - Visual Arts
Damelin University
South Africa Skills
- Appointment scheduling
- Patient registration
- Medical billing
- Customer service
- Compliance requirements
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Critical thinking
- Confidentiality practices
- Follow-up skills
- Process improvements
- Professionalism and discretion
- HIPAA compliance
- Office procedures
- Patient care advocacy
- Medical knowledge and terminology
- Chart updates
- Strong communication skills
- Multitasking prowess
- Payment processing
- Teamwork orientation
- Self motivation
- Wellness services
Timeline
Medical Office Administrator
Holcomb Kreithen Plastic Surgery
11.2024 - Current
Medical Office Administrator
South Osprey Dermatology
05.2023 - 09.2024
Lead Customer Service Representative
Delta Airlines Global Services
02.2004 - 07.2020
Bachelor of Arts - Visual Arts
Damelin University
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