Summary
Overview
Work History
Education
Skills
Timeline
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Mila’ Bradley

Baton Rouge,LA

Summary

Dynamic and results-driven professional with extensive experience at Rouses Market, excelling in customer support and problem resolution. Proven track record in enhancing team efficiency and cultivating vendor relationships, leading to increased profitability. Skilled in employee training and maintaining health and safety standards, fostering a collaborative and positive work environment.

Overview

8
8
years of professional experience

Work History

Assistant Grocery Manager

Rouses Market
02.2022 - Current
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
  • Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Shift Leader

Sonic Drive In
06.2017 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.

Education

LaGrange Senior High School
Lake Charles, LA

Psychology

Southern University And A&M College
Baton Rouge, LA

Skills

  • Problem resolution
  • Customer support
  • Health and safety
  • Employee training
  • Store maintenance
  • Customer service and assistance
  • Verbal and written communication
  • Positive attitude
  • Teamwork and collaboration
  • Multitasking Abilities
  • Relationship building
  • Time management abilities

Timeline

Assistant Grocery Manager

Rouses Market
02.2022 - Current

Shift Leader

Sonic Drive In
06.2017 - 01.2022

LaGrange Senior High School

Psychology

Southern University And A&M College

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Mila’ Bradley