Kendra McBride
Lexington,SC
Summary
Customer service professional with 9 years of experience in fast-paced environments, adept at managing high-volume inquiries and resolving account concerns. Expertise in reviewing and auditing records to ensure accuracy and compliance with policies. Skilled at educating customers on processes and payment options while building rapport with diverse populations. Strong communicator with proven documentation and problem-solving abilities to support efficient operations.
Overview
18
18
years of professional experience
Work History
Assistant Grocery Manager
Publix
02.2022 - 02.2025
- Executed payroll processing and scheduling using time management strategies to streamline administrative operations.
- Managed merchandise preparation for shipment, ensuring timely delivery to customers.
- Monitored stock levels and ordered inventory to maintain optimal supply.
- Conducted regular inventory audits, verifying accuracy of stock counts.
- Enforced company policies consistently, ensuring compliance with regulatory standards.
- Facilitated effective communication between departments to enhance workflow efficiency, applying revenue cycle knowledge.
- Delivered exceptional customer service under high-volume conditions, employing active listening skills to resolve inquiries promptly.
- Planned and conducted training sessions to elevate employee performance.
Grocery Team Leader
Publix
07.2019 - 02.2022
- Facilitated weekly performance feedback sessions with management staff to enhance employee training and development.
- Organized team efforts for efficient stocking of shelves and backroom areas.
- Resolved customer complaints promptly, educating customers on policies and de-escalating concerns while maintaining a professional demeanor.
- Supervised staff adherence to company guidelines and policies, ensuring operational excellence.
- Conducted regular audits of price tags for accuracy across all products in the store.
- Ensured compliance with safety regulations and maintained workplace safety standards.
- Monitored stock levels throughout the day, addressing shortages or excesses in inventory.
- Trained new employees on equipment use, safety protocols, customer service techniques, and product knowledge, leveraging effective communication skills.
Grocery Replenishment Specialist
Publix
11.2006 - 12.2017
- Delivered training and guidance on merchandising techniques to team members.
- Managed daily stocking and organization of backroom tasks.
- Performed cycle counts to ensure accurate warehouse inventory levels.
- Maintained optimal inventory levels and replenished stock as necessary.
- Implemented safety procedures for efficient warehouse operations.
- Analyzed sales data to identify trending products and adjust inventory accordingly.
- Collaborated with store management to optimize product availability and restocking efforts.
- Created purchase orders for out-of-stock items, tracking deliveries effectively.
Education
High School Diploma -
High School
Associate of Applied Science - Nursing
Midlands Technical College
West Columbia, SCundefined
National Registry Of Food Safety Professionals
07.2023
Skills
- Customer Service & Communication: Customer service and support, Effective communication skills, Active listening skills, Problem resolution and solving, Good judgment in decision-making
- Leadership & Team Management: Team leadership and building, Employee training and development, Task delegation and workflow planning, Performance evaluations and feedback, Scheduling coordination and management
- Operations & Compliance: Inventory management and merchandising, Stock replenishment and oversight, Display planning and product merchandising, Loss prevention techniques, Health and safety compliance, Quality control processes, Reliability in task execution, Supply chain management expertise
- Financial & Analytical Skills: Budgeting and finance oversight, Revenue Cycle Knowledge, Process improvement initiatives, Time management strategies, Goal setting and adaptability
- Problem resolution
- Customer support
- Health and safety
- Employee training
Additional Information
EXPERIENCE WORKING AS A CARETAKER
Assisted with daily medical, administering medication’s and managing dietary preferences. Provided care in dressing, hygiene, getting out of bed and emotional support. In addition, not limited changing colostomy, catheter and IV bags. Assisted RN with giving medical injections, and checking vital signs. CPR/AED Certified
Timeline
Assistant Grocery Manager
Publix
02.2022 - 02.2025
Grocery Team Leader
Publix
07.2019 - 02.2022
Grocery Replenishment Specialist
Publix
11.2006 - 12.2017
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National Registry Of Food Safety Professionals
High School Diploma -
High School
Associate of Applied Science - Nursing
Midlands Technical College