Emilee Mohn
Manchester,NH
Summary
Dynamic Assistant Grocery Manager at Market Basket with a proven track record in enhancing profitability through waste reduction and team efficiency. Skilled in merchandising strategies and customer service, I excel in fostering relationships and ensuring compliance with safety standards, delivering exceptional support to customers while leading a motivated team.
Overview
6
6
years of professional experience
Work History
Assistant Grocery Manager
Market Basket
07.2024 - Current
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Enforced workplace standards in grocery team operations to ensure food safety compliance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Full Time Grocery Clerk
Market Basket
06.2022 - 07.2024
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Cashier
Market Basket
06.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Nashua High School South
Nashua, NHSkills
- Problem resolution
- Customer support
- Employee training
- Merchandising strategies
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Training and mentoring
- Complaint handling
- Safety monitoring
- Employee management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Customer relations
- Analytical thinking
- Professionalism
- Good judgment
Timeline
Assistant Grocery Manager
Market Basket
07.2024 - Current
Full Time Grocery Clerk
Market Basket
06.2022 - 07.2024
Cashier
Market Basket
06.2019 - 06.2021
Nashua High School South
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