Mila Purman
EMP Dental Lab Services
LOS ANGELES,CA
41
years of professional experience
Results-driven Administrative Coordinator with a proven ability to streamline processes and enhance workflow efficiency. Committed to fostering collaboration and delivering high-quality training materials to support team success.
Work History
Administrative Coordinator
34 Years 8 Months- Coordinated scheduling and logistics for dental lab operations, ensuring timely project completion.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround time.
- Streamlined communication between departments to facilitate collaboration on projects and client requests.
- Developed training materials for new staff, fostering knowledge transfer and operational consistency.
Dental Office Manager
8 Years 3 Months- Oversaw daily operations, ensuring efficient workflow and exceptional patient care standards.
- Managed scheduling and appointment systems to optimize staff utilization and reduce patient wait times.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Education
Master of Science
DDS - Dentistry / Medical
Skills
Attention to detail
Data entry
Time management
File organization
Document management
Microsoft Excel
Inbound phone call handling
Calendar management
Microsoft Access
Scheduling appointments
Appointment scheduling
Timeline
Administrative Coordinator
EMP Dental Lab Services
01.1992 - CurrentRead More
Dental Office Manager
Dr Richard Katz, DDS
06.1985 - 09.1993Read More
Master of Science
Read More
Lvov Dental School
DDS from Dentistry / Medical
Read More