Milad Nasiri

• Managed an average of 75 active residential solar projects simultaneously while ensuring project milestones and deadlines were consistently achieved.
• Remotely monitored solar system performance and diagnosed underperforming systems to maximize operational efficiency.
• Provided technical guidance to field technicians nationwide by assisting with troubleshooting and repair procedures.
• Negotiated repair pricing with contractors while maintaining company budget expectations.
• Coordinated warranty claims, repair scheduling, and customer communications throughout the project lifecycle.
• Evaluated roof leak claims to determine whether damage was related to solar installations or external causes.
• Oversaw remove-and-reinstall solar projects during roof replacement and restoration work.
• Assisted with electrical troubleshooting, drywall, flooring, and roofing-related project coordination.
• Supported the Procurement Department by helping onboard and evaluate new contractor companies across the United States.
• Maintained detailed project documentation, scheduling updates, and communication between internal departments and field teams.

Achievement

• Awarded the “Make It Happen” Award for successfully resolving and closing 185 long-standing backlog projects that had remained unresolved for years.
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• Assisted customers by explaining solar system performance issues and recommending appropriate next steps.
• Collected customer information and maintained accurate records through company databases.
• Performed data entry, billing support, and account reviews with a high level of accuracy.
• Coordinated communication between customers and internal departments to improve service efficiency.
• Demonstrated strong performance and was promoted into a Project Manager position with Spruce Power.
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• Assisted licensed technicians with plumbing and piping installations.
• Supported electrical work, troubleshooting, and equipment installations.
• Performed demolition, concrete work, and construction site preparation.
• Conducted pool leak inspections and identified repair recommendations.
• Completed acid washes, routine maintenance, and pool cleaning services.
• Worked directly with homeowners while maintaining excellent customer service standards.
• Assisted in maintaining safe work environments and completing projects on schedule.
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