Milady Guerrero
San Antonio,TX
Summary
Dynamic Customer Service Representative with a proven track record at Walmart, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective complaint handling and product knowledge, leading to increased retention rates. Proficient in Microsoft Excel, I thrive in high-pressure environments, ensuring positive outcomes for diverse clientele.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
07.2016 - 08.2024
- Provided prompt and courteous assistance to customers, addressing inquiries and resolving issues efficiently.
- Developed knowledge of product offerings to accurately convey information and enhance customer experience.
- Collaborated with team members to ensure timely resolution of customer concerns, fostering a supportive environment.
- Adapted quickly to new procedures and tools, enhancing operational efficiency in daily tasks.
- Demonstrated strong communication skills while interacting with diverse clientele, ensuring positive engagement outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certified - Medical Billing And Coding Specialist
UTSA PaCE
San Antonio, TX06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Conflict resolution
- Complaint resolution
- Microsoft Excel
- Office equipment proficiency
Certification
- Certified Billing and Coding Specialist, NHA - 07/03/2025 - 07/03/2027
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Walmart
07.2016 - 08.2024
Certified - Medical Billing And Coding Specialist
UTSA PaCE
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