Milagro Pardo
Miami
Summary
Experienced in food service with a strong background in customer interaction and support. Transitioned from a Hostess to a Server, demonstrating adaptability and commitment to enhancing guest experiences. Developed skills in time management and effective communication while ensuring high standards of service and satisfaction. Maintained awareness of daily specials and menu changes, contributing to informed customer choices and overall dining experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Old Country Store
Florida City
08.2024 - Current
- I transferred from naples to florida city
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
Server/Waiter
Cracker Barrel Old Country Store
Naples
09.2021 - Current
- I started off as a Hostess until I turned 18 in June 2022 then became a server.
- I have many hours of customer service experience.
- I love where I work because it's very welcoming and I have people that come to eat there for my excellent service.
- I've learned how to multi task, communicate, and manage my mistakes.
Hostess
Cracker Barrel Old Country Store
Naples
05.2021 - 06.2022
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
Server
The Collier at Naples
Naples
11.2020 - 08.2021
Education
Associate of Arts -
Keiser University
Doral, FL09-2025
High school diploma - None
Palmetto Ridge High School
Naples, FL05.2023
Skills
- Serving
- Food service
- Restaurant Experience
- Customer service
- Time management
- Communication skills
Certification
- Food Handler Certification, 09/01/21, 09/01/24
- Driver's License
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Server
Cracker Barrel Old Country Store
08.2024 - Current
Server/Waiter
Cracker Barrel Old Country Store
09.2021 - Current
Hostess
Cracker Barrel Old Country Store
05.2021 - 06.2022
Server
The Collier at Naples
11.2020 - 08.2021
Associate of Arts -
Keiser University
High school diploma - None
Palmetto Ridge High School