Milagro Robles Paula
Pawtucket,RI
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Republic Airways
02.2022 - 07.2023
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Used excellent customer service skills in addressing passengers' needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Relayed updates and information to passengers after confirming key details with pilot.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Provided food and beverages to passengers, which required pushing and pulling movable carts weighting in excess of 250 pounds
Guest Service & Guest Advocate
Target
12.2020 - 02.2022
- Ability to communicate and interact with guests to ensure all guest needs are met to Target corporation standards
- Ability to incorporate problem-solving and decision-making to positively impact the guest experience and resolve guest concerns
- The capacity to adapt to different scenarios and approach them in a professional manner
- The potential to promote and sell various benefits, services, and merchandise.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
Catering
Williamson Group
07.2019 - 02.2022
- Provided transportation and personnel for the preparation of menus for clients
- Wrapped silverware and folded napkins
- Responsibilities included providing and preparing food, serving it, and cleaning up afterwards
- Served plated dinners with up to courses and occasionally passed out hors d'oeuvres.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Stocker/Receiving
Vincent Porcaro Inc.
09.2018 - 01.2019
- Unloaded, labeled, and allocated packages from incoming delivery trucks
- Verified packages before the repackaging process
- Inspected merchandise, verifying if they were damaged
- Sent damaged items back to get fixed.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Consistently lifted materials weighing as much as 80 pounds.
Cashier
Stop and Shop
01.2018 - 01.2019
- Completed financial transactions, processing payments in cash and credit card
- Requested price checks, honored coupons, and bagged customer purchases
- Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct and that there is adequate change.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules
Education
Airline/Travel Specialist Diploma -
International Air And Hospitality Academy
Vancouver, Washington07.2019
Skills
- Exceptional customer service
- Positive and energetic attitude
- Hospitality service expertise
- Company policy adherence
- Technical aptitude
- Interpersonal communications
- Safety Procedures
- Attentiveness
- Cleanliness and sanitation
- Reliability and punctuality
- Decision-Making
- Passenger safety management
- Team building
Certification
- First Aid, CPR & AED (SHLSOS-203), Paul Hall Center, Seafarers Harry Lundberg School of seamanship at Piney Point, Maryland, December 2020
- Personal Safety & Social Responsibilities (SHLSOS-359), Paul Hall Center, Seafarers Harry Lundberg School of seamanship at Piney Point, Maryland, December 2020
- Personal Survival Techniques (SHLSOS-363), Paul Hall Center, Seafarers Harry Lundberg School of seamanship at Piney Point, Maryland, December 2020
- Crowd Management (SHLSOS-142), Paul Hall Center, Seafarers Harry Lundberg School of seamanship at Piney Point, Maryland, November 2020
- Basic Firefighting (SHLSOS-53), Paul Hall Center, Seafarers Harry Lundberg School of seamanship at Piney Point, Maryland, December 2020
Maritime Security Awareness (SHLSO S-561), Paul Hall Center, Seafarers Harry Lundberg School of seamanship at Piney Point, Maryland, November 2020
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
Republic Airways
02.2022 - 07.2023
Guest Service & Guest Advocate
Target
12.2020 - 02.2022
Catering
Williamson Group
07.2019 - 02.2022
Stocker/Receiving
Vincent Porcaro Inc.
09.2018 - 01.2019
Cashier
Stop and Shop
01.2018 - 01.2019
Airline/Travel Specialist Diploma -
International Air And Hospitality Academy