MILAGROS DIAZ
Summary
Proactive, customer-oriented professional with over 25 years of experience delivering outstanding service. Versatile and motivated with a passion for customer satisfaction and excellent communication skills. Strong problem-solving ability and drive for operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Assistant
Three-Fold LLC
Remote, USA
06.2018 - Current
- Schedule, coordinate and support activities, commitments and deliveries/receiving
- Manage pet care, phone screening, shopping, personal travel arrangement, as well as accommodations, with the administrative task to respond to emails and other correspondence daily to facilitate communication.
Interpreter
Language Line Solutions
Remote, USA
10.2016 - Current
- Interpret verbal communication from one language to another, and act as mediums where language barriers exist
- At times, Interpreters translate written communication from one language to another
- Interpreters work in education, health care, insurance, legal and other industries
- Offer service for Homeland Security with security clearance status.
At Home Advisor
Apple
Remote, USA
11.2013 - 10.2016
- The voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, billing, subscriptions and technical support via phone, chat & email.
CABIN CREW | AIRLINE STEWARDESS
Northwest Airlines
New York, NY
01.2001 - 10.2008
- Ensured passenger safety, security, and comfort onboard
- Demonstrating emergency equipment and safety procedures
- Administering first aid and dealing with emergencies
- Producing written flight reports after completing a journey
- Delivered exceptional customer service, creating a welcoming environment during flights.
Education
AAS Degree in Computer Information System - Computer Science
IBANCA
Fajardo, PR05.1996
Technical - Hospitality Management
Southeastern Academy
Kissimmee, FL04-1992
Skills
- Database entry
- Administrative Support
- Excellent communication skills & Team Collaboration
- Accurate and detailed & Discretion and Confidentiality
- Active Listener & Problem Solver
- Multitasking and Organization
- Microsoft Office proficiency
- Technical Competency
Certification
- FLORIDA NOTARY PUBLIC & IL RESIDENTIAL LEASING AGENT
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Deep Interest
Building Relationships
Fostering Trust
Dedication to Learn new things
Deep Desire to Assist others
Commitment to Excellence
References
References available upon request.
Timeline
Personal Assistant
Three-Fold LLC
06.2018 - Current
Interpreter
Language Line Solutions
10.2016 - Current
At Home Advisor
Apple
11.2013 - 10.2016
CABIN CREW | AIRLINE STEWARDESS
Northwest Airlines
01.2001 - 10.2008
- FLORIDA NOTARY PUBLIC & IL RESIDENTIAL LEASING AGENT
AAS Degree in Computer Information System - Computer Science
IBANCA
Technical - Hospitality Management
Southeastern Academy
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