MILAGROS FORTUNA
Gainesville,FL
Summary
Bilingual medical receptionist with experience in patient scheduling, front desk operations, and compassionate customer service. I take pride in my role, especially knowing I’m part of helping patients feel seen and supported. As a single mom, I’m doing my best to build a stable and meaningful future — not just for myself but for my child. I’m open to new opportunities that allow me to grow, and I’m deeply committed to furthering my education with long-term goals of becoming an RN or LPN in the healthcare field.
Overview
6
6
years of professional experience
Work History
RECEPTIONIST
UF Health Rehab Center
03.2024 - Current
- Scheduled appointments using Elite Scheduling software for multiple providers
- Maintained accurate patient records and appointment logs
- Handled insurance verification and prior authorizations
- Provided bilingual support to English and Spanish-speaking patients
- Managed high-volume calls and front desk operations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
SHIFT SUPERVISOR
Reitz Union
01.2023 - 12.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
SHIFT SUPERVISOR
CVS Health
01.2022 - 12.2023
- Answered incoming calls, directed to appropriate departments, and greeted visitors with professionalism.
- Managed appointment scheduling and assisted with administrative tasks, ensuring timely service delivery.
- Handled incoming and outgoing mail, maintained office supplies, and organized front desk area.
- Provided exceptional customer service, resolving inquiries and complaints promptly with a friendly attitude.
- Led team of 15 employees in daily operations, ensuring high-quality service and customer satisfaction.
- Trained and coached staff on company policies and procedures to optimize productivity and teamwork.
- Resolved customer complaints and conflicts in a professional and timely manner to maintain positive relationships.
- Team leader experience: Led and directed a team of employees in daily operations.
- Conflict resolution: Effectively resolved customer and employee issues in a professional manner.
- Training and development: Trained new employees and provided ongoing coaching to existing staff.
- Time management: Demonstrated ability to prioritize tasks and meet deadlines in a fast-paced environment.
FRONT OFFICE RECEPTIONIST
Gainesville High School
01.2019 - 12.2020
- A school receptionist is responsible for greeting visitors, students, and parents, and providing general administrative support.
- They may also handle attendance records, manage scheduling for meetings, and assist with various administrative tasks as needed.
Education
High School -
Gainesville High School
Gainesville, Fl01.2020
Skills
- Elite Medical Scheduling Software (proficient)
- HIPAA compliance knowledge
- Bilingual: Fluent in English and Spanish
- Patient check-in/out
- Insurance verification
- Multiline phone systems
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
RECEPTIONIST
UF Health Rehab Center
03.2024 - Current
SHIFT SUPERVISOR
Reitz Union
01.2023 - 12.2023
SHIFT SUPERVISOR
CVS Health
01.2022 - 12.2023
FRONT OFFICE RECEPTIONIST
Gainesville High School
01.2019 - 12.2020
High School -
Gainesville High School
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