Milagros Fortuna
Gainesville,FL
Summary
Dedicated and compassionate professional with strong customer service and administrative experience in healthcare environments. Currently enrolled in Stepful Medical Assistant program and planning to pursue a Registered Nursing degree at Galen College of Nursing upon graduation to further advance in the medical field. Reliable,bilingual, and highly motivated to grow professionally while gaining hands-on clinical experience.
Overview
5
5
years of professional experience
Work History
Receptionist
UF Health Rehab Center
03.2024 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare staff to enhance service delivery.
- Maintained accurate medical records and patient information using electronic health record systems.
- Assisted in resolving patient inquiries, providing information on services and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Shift Supervisor
Reitz Union
01.2023 - 12.2023
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on operational procedures and customer service practices.
- Coordinated staff schedules to optimize workflow and maintain coverage.
- Conducted inventory checks, managing stock levels efficiently.
Shift Supervisor
CVS Health
01.2021 - 12.2022
- Resolved customer complaints swiftly, maintaining satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Medical Assistant Certificate -
Stepful
02-2026
High School Diploma -
Gainesville High School
Gainesville, FL06-2020
Skills
- Fluent in English and Spanish
- Patient interaction skills
- Appointment Scheduling & Date Entry
- Front Desk & Administrative Support
- Time Management & Organization
- Leadership & Team Collaboration
- Reliable & Professional Demeanor
Timeline
Receptionist
UF Health Rehab Center
03.2024 - Current
Shift Supervisor
Reitz Union
01.2023 - 12.2023
Shift Supervisor
CVS Health
01.2021 - 12.2022
Medical Assistant Certificate -
Stepful
High School Diploma -
Gainesville High School