Milagros Griffith
Micanopy,FL
Summary
Dynamic Customer Service Manager with a proven track record in effective workflow management, training staff, and resolving complex customer issues. Committed to enhancing service quality and driving customer satisfaction. Accomplished Customer Service Manager known for exceptional interpersonal communication and sales proficiency. Proven ability to monitor performance and implement strategies that enhance customer satisfaction and drive positive outcomes.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Good year stores
Miami, Florida
06.2002 - 10.2007
- Assisted customers with inquiries and resolved issues effectively.
- Created and maintained accurate customer records in database.
- Collaborated with team members to enhance service quality.
- Trained new staff on customer service protocols and procedures.
- Monitored customer feedback to identify improvement areas.
- Developed informational materials for customer service initiatives.
- Facilitated communication between departments to address customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Legal Assistant Secretary
Barry Broadman
New York, New York
02.1993 - 08.1995
- Managed case files and organized documents for attorney review.
- Prepared legal documents and correspondence for client cases.
- Communicated with clients to gather information and provide updates.
Education
Forensic Psychology -
Liberty University
Lynchburg, VA06-2027
Executive Offic Assistant -
Crown Business Institute
New York06-1992
Skills
- Communication skills
- Exceptional interpersonal communication
- Sales proficiency
- Effective workflow management
- Expertise in sales
Timeline
Customer Service Manager
Good year stores
06.2002 - 10.2007
Legal Assistant Secretary
Barry Broadman
02.1993 - 08.1995
Forensic Psychology -
Liberty University
Executive Offic Assistant -
Crown Business Institute