Milagros Griffith
Micanopy
Summary
Results-driven Customer Service Manager with expertise in workflow optimization, staff training, and complex issue resolution. Demonstrated ability to enhance service quality and boost customer satisfaction through performance monitoring and strategic implementation. Bi-lingual professional known for strong interpersonal communication and sales skills.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Good year stores
06.2002 - 10.2007
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
- Maintained accurate customer records in database for streamlined service delivery.
- Enhanced service quality through effective collaboration with team members.
- Trained new staff on protocols, ensuring consistent customer service standards.
- Monitored feedback to identify areas for improvement in service delivery.
- Developed materials to support customer service initiatives and training efforts.
Driving School
Another Driving School
03.2003 - 02.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Legal Assistant Secretary
Barry Broadman
02.1993 - 08.1995
- Managed case files and organized documents for attorney review.
- Prepared legal documents and correspondence for client cases.
- Communicated with clients to gather information and provide updates.
Education
Forensic Psychology -
Liberty University
Lynchburg, VA06-2027
Executive Office Assistant -
Crown Business Institute
New York06-1992
Skills
- Communication skills
- Exceptional interpersonal communication
- Sales proficiency
- Effective workflow management
- Expertise in sales
- Customer focused
- Problem-solving
- Customer service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Driving School
Another Driving School
03.2003 - 02.2005
Customer Service Manager
Good year stores
06.2002 - 10.2007
Legal Assistant Secretary
Barry Broadman
02.1993 - 08.1995
Forensic Psychology -
Liberty University
Executive Office Assistant -
Crown Business Institute
Education and Training
Forensic Psychology in Liberty University.
Criminologist Bachelors.
Executive Office Assistant Associate
English/Spanish
I can speak two languages. English and Spanish