Milagros Isasi

*Process returns, exchanges, and refunds in accordance with company policies, handle customer complaints in a professional manner, answer incoming telephone calls to provide store, products and services information.

*Training new team members in cash register operation, stock procedures, and customer services.

*Demonstrate product features and benefits for customers' needs, accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Wrapped, boxed and weighed bakery department products.

Working at events in party venues such as weddings, birthdays, and baby showers.

Jorge Chavez International Airport Lima-Peru

* Managed check-in processes, including verification of tickets, baggage and documentation effectively streamlining passenger flow and reducing wait times, knowledge of Amadeus System

*Managed boarding time in departure lounges; critical situations such a flight delays, cancellations, or missed flights, including arranging hotel accomodations, transportation, and meals, handling flight reservations, selling airline tickets, and promoting the airlines products and services.

* Resolved passenger inquiries and complaints promptly, maintaining high levels of customer satisfaction. Performing well in the contingency and service recovery department.

*I played a significant role in the Avianca employees' union in Lima, Peru, serving as General Secretary. My responsibilities included leading, coordinating, and making decisions during negotiations; organization and planning were fundamental aspects of my work. I achieved positive results for the company's employees.

Jorge Chavez International Airport, Lima, Peru.

*Managed the check-in process, including verifying tickets, baggage, and documentation, effectively streamlining passenger flow and reducing wait times.

*Managed boarding procedures in departure lounges; handled critical situations such as flight delays, cancellations, or missed flights, including arranging hotel accommodations, transportation, and meals; handled flight reservations, sold airline tickets, and promoted the airline's products and services.

Jorge Chavez International Airport, Lima, Peru.

*Managed the check-in process, including verifying tickets, baggage, and documentation, effectively streamlining passenger flow and reducing wait times; had knowledge of the Res III System

*Managed boarding procedures in departure lounges; handled critical situations such as flight delays, cancellations, or missed flights, including arranging hotel accommodations, transportation, and meals; handled flight reservations, sold airline tickets, and promoted the airline's products and services.

Jorge Chavez International Airport, Lima, Peru

*Managed the check-in process, including verifying tickets, baggage, and documentation, effectively streamlining passenger flow and reducing wait times.

*Managed boarding procedures in departure lounges; handled critical situations such as flight delays, cancellations, or missed flights, including arranging hotel accommodations, transportation, and meals; handled flight reservations, sold airline tickets, and promoted the airline's products and services.

*Provided assistance to passengers with special needs, including those requiring medical transportation.