Milagros Mulhall
Summary
Motivated Bartender and Banquet server with 12 years of food and beverage experience in banquets, casual and fine dining. Skilled Server with experience in the restaurant and food service industry, with TIPS® and food handler Certifications, familiar with POS Micros, Opera system. Highly responsible. Exceptional interpersonal skills.
Trained in liquor, wine and food service. Extensive hospitality background.
Overview
8
8
years of professional experience
1
1
Certification
Work History
On Call Banquet Server and Bartender
Hilton Buena Vista Palace
01.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
On-Call Banquet Server
Waldorf Astoria And Signia By Hilton Bonnet Creek
12.2022 - Current
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
Banquet Server - Bartender
The Ritz Carlton Grande Lakes
01.2017 - Current
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
- Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
- Communicate additional meal requirements, allergies, dietary needs, and special requests.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
In-Room Dining Server
The Ritz Carlton Grande Lakes
01.2016 - 12.2016
- Restocked tables, wait staff areas and order staging areas.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked server areas with supplies before, during and after shifts.
Education
No Degree - Bartender
Le Cordon Bleu
02.2023
Mixology - Mixology
Orlando Bartending Academy
Orlando, FL03.2017
Bachelor of Science - Hospitality Gastronomy
Hospitality Gastronomy And Management Andina Nestor
Puno08.2015
Skills
- Cocktail List Development
- Liquor, Beer and Wine Knowledge
- Fluent in Spanish and English
- Cocktail Service
- Cash Register Operation
- Customer Service
- Guest Satisfaction
- Resolving Conflict
- Professionalism
- Commitment
Accomplishments
- Won "Five Star Award" "2022" Awards.
- Nominate Pine apple Awards "2017" Awards.
Certification
- Certified [Bartending], [Orlando Bartending Academy] - 2019
- Certified [Food Handler], [Serv safe - [2023]
- Certified [TIPS®], [TIPS® Certification Florida] - [2023]
Languages
Spanish
Native or Bilingual
Timeline
On Call Banquet Server and Bartender
Hilton Buena Vista Palace
01.2023 - Current
On-Call Banquet Server
Waldorf Astoria And Signia By Hilton Bonnet Creek
12.2022 - Current
Banquet Server - Bartender
The Ritz Carlton Grande Lakes
01.2017 - Current
In-Room Dining Server
The Ritz Carlton Grande Lakes
01.2016 - 12.2016
No Degree - Bartender
Le Cordon Bleu
Mixology - Mixology
Orlando Bartending Academy
Bachelor of Science - Hospitality Gastronomy
Hospitality Gastronomy And Management Andina Nestor
- Certified [Bartending], [Orlando Bartending Academy] - 2019
- Certified [Food Handler], [Serv safe - [2023]
- Certified [TIPS®], [TIPS® Certification Florida] - [2023]
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