Milagros Pereira
Indianapolis
Summary
Dynamic bilingual professional with a proven track record in customer service and problem resolution, honed across roles at Robert Half and other notable companies. Excelled in enhancing customer loyalty through empathetic engagement and efficient dispute resolution. Skilled in Spanish translation and creative problem-solving, significantly improving user experience and operational efficiency.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
15
15
years of professional experience
Work History
Bilingual Customer Service Representative
Robert Half
08.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Energy Assistance Program (EAP)
04.2019 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Coordinator
Prologistics Staffing
09.2013 - 06.2015
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Front Office Assistant
BRI Staffing
01.2012 - 07.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
Customer Service Representative
Hertz Car Rental
05.2010 - 11.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Ponce High School
Ponce, Puerto Rico06-1989
Skills
- Proficient Bilingual Communication
- Client Support
- Creative Problem Resolution
- Spanish translation
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Robert Half
08.2023 - 11.2024
Customer Service Representative
Energy Assistance Program (EAP)
04.2019 - 03.2020
Coordinator
Prologistics Staffing
09.2013 - 06.2015
Front Office Assistant
BRI Staffing
01.2012 - 07.2013
Customer Service Representative
Hertz Car Rental
05.2010 - 11.2012
High School Diploma -
Ponce High School
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