Milagros Soto
Deltona,FL
Summary
Team-oriented and methodical Technical Assistant with strong attention to detail and good multitasking skills. Specializing in Commercial Lines providing expert technical and procedural guidance to team to enhance productivity and increase work accuracy. Proficient in ImageRight and AMS.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Lines Technical Assistant
Brown & Brown Insurance
08.2022 - Current
- Direct Assistant to Account Managers
- Review Binders & Policies, issue certificates, review audits, request and process endorsements, etc
- Experienced Trainer to New Technical Assistants
- Experienced in entry and advanced technical account management
- 440 Licensed
- Maintain active relationships with marketing and producers to ensure quality care to insureds.
Customer Service Manager
Nationwide Resorts
01.2021 - 01.2022
- Oversaw employee training and staff management tasks
- Met customer demands by tracking market changes and adapting strategies to match
- Maintained clients up-to-date on all property performances and/or offers
- De-escalate situations presented by upset clients by providing updates, solutions, and building plans personalized to each client's property
- Monitor schedules to accurately reflect on payroll
- File, organize, and keep track of all legal contracts
- Receive and approve all time off, update calendar and keep track of staffs schedules.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
PIP Verification
Paramount Medical Billing
06.2020 - 01.2021
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Verify new and current PIP benefits for patients
- Constant contact with respective attorneys and respective insurance companies
- All verification that required external communication must comply with HIPPA restrictions.
Receptionist
Best Life Counseling
08.2019 - 02.2020
- Sorted and distributed incoming mail and coordinated pickups for urine samples
- Greeted incoming guests and directed individuals to correct meeting spaces
- Routed messages, coordinated appointments, and directed personnel to various departments
- While scheduling appointments and documented updates in scheduling software
- Organized and supplied any legal documents needed to Parole Officers, Judges, Court Marshall, etc
- Organized group rooms for Anger Management, Domestic Abuse, and Substance Abuse classes.
Education
University High School
Orange City, FL06.2019
Skills
- Performance optimization
- Detail Oriented
- Bilingual
- Quality Assurance
- Operations Support
- Support Services
Certification
440 License, 12/01/23, Present
Additional Licenses
- 440 License, 12/01/23, Present
- 220 License
Timeline
Commercial Lines Technical Assistant
Brown & Brown Insurance
08.2022 - Current
Customer Service Manager
Nationwide Resorts
01.2021 - 01.2022
PIP Verification
Paramount Medical Billing
06.2020 - 01.2021
Receptionist
Best Life Counseling
08.2019 - 02.2020
University High School
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