Milan Connor
Rochester,NY
Summary
Compassionate Patient Care Technician with hospital experience delivering hands-on patient support. Skilled in assisting with activities of daily living, obtaining vital signs, and ensuring patient comfort and safety. Communicates effectively with patients, families, and healthcare teams, dedicated to providing quality care while advancing in the healthcare field.
Overview
1
1
Language
3
3
years of professional experience
Work History
Patient Care Technician
RRH Unity Hospital
Rochester, NY
01.2026 - Current
- Assisted Unity Hospital nurses with bedside care and daily patient comfort needs.
- Measured and documented vital signs in hospital records and EHR systems.
- Collected specimens and prepared samples for laboratory testing procedures.
- Transported patients safely to imaging, treatment, and discharge areas.
- Performed EKGs and supported monitoring for patient cardiac status.
- Maintained infection control standards across patient rooms and care equipment.
- Supported patient hygiene, mobility, and repositioning during hospital shifts.
- Communicated patient concerns to nursing staff and coordinated care updates.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Conducted safety rounds regularly to ensure a safe environment for patients.
Pack Handler
Amazon Warehouse
Rochester, NY
12.2024 - 06.2025
- Processed packages efficiently in Amazon warehouse using scanning equipment and handheld devices.
- Loaded and unloaded trailers while adhering to Amazon warehouse safety procedures to maintain a safe work environment.
- Assisted pick, pack, and sort teams during peak warehouse operations to ensure timely order fulfillment.
- Sorted incoming shipments by destination, priority, and product type.
- Reported damaged goods and equipment issues to warehouse supervisors.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
Cashier /Fast Food Worker
Mcdonald’s
Rochester, NY
09.2023 - 12.2024
- Handled drive-thru orders with clear communication and speed.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions about menu items and meal options.
- Welcomed customers and addressed inquiries about store products and services to enhance their experience.
- Coordinated with kitchen staff to deliver correct orders.
- Ensured cleanliness of counters, lobby areas, and payment stations to uphold store standards.
- Followed McDonald's food safety and service procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Onboarded new team members in cash register operations, stock procedures, and customer service to support team efficiency.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Cashier /Food Server
Seabreeze Amusement Park
Rochester, NY
05.2023 - 09.2023
- Ensured cleanliness and organization of cashier stations during peak amusement park hours to enhance customer experience.
- Stocked shelves with merchandise when needed.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations to improve satisfaction.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Trained new team members on cash register operation, stock procedures, and customer service best practices to foster a knowledgeable team.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
East High School
Rochester, NYSkills
- Patient care
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Patient room setup
- Nutritional support
- Inventory management
- Vital signs monitoring
- Diabetes management
- Specimen collection
- Patient hygiene management
- Patient mobility training
- Emotional support
- Patient positioning
- Output monitoring and reporting
Languages
English
Professional
Timeline
Patient Care Technician
RRH Unity Hospital
01.2026 - Current
Pack Handler
Amazon Warehouse
12.2024 - 06.2025
Cashier /Fast Food Worker
Mcdonald’s
09.2023 - 12.2024
Cashier /Food Server
Seabreeze Amusement Park
05.2023 - 09.2023
East High School