Milan Graves
Washington
Summary
Results-driven business and operations professional with experience leading large teams, managing daily operations, and delivering exceptional customer service in fast-paced environments. Proven ability to solve problems, build relationships, and drive operational success while maintaining a customer-first approach.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
Tag B Transportation
Washington, DC
08.2024 - Current
- Lead daily operations for a fleet of 150+ vehicles and over 400 employees to ensure efficient service delivery.
- Supervise, coach, and support staff while maintaining performance and accountability standards.
- Resolve customer and operational issues through effective communication and problem-solving.
- Monitor route performance, safety metrics, and operational data to improve efficiency.
- Support recruiting, onboarding, scheduling, and employee development initiatives.
- Supervised daily dispatch operations, ensuring timely and efficient service delivery.
Operations Manager / Dispatcher / Fleet Manager
HRHL Logistics
Washington, DC
09.2022 - 01.2023
- Managed daily operations for two distribution facilities processing over 6,000 packages per day.
- Supervised 45+ drivers and monitored performance to ensure operational success.
- Conducted interviews, onboarding, scheduling, and workforce management activities.
- Collaborated with customers and team members to resolve service issues and improve efficiency.
- Maintained DOT compliance records and coordinated fleet maintenance operations.
- Streamlined logistics processes to enhance operational efficiency across supply chain functions.
Delivery Driver / DOT Step-Van Driver
Amazon
Multiple States
10.2021 - 08.2022
- Delivered exceptional customer service while completing high-volume delivery routes.
- Maintained excellent safety, accuracy, and on-time performance standards.
- Resolved customer concerns professionally and ensured positive service experiences.
- Adapted quickly to changing priorities and workload demands in a fast-paced environment.
- Supported team success by assisting with additional routes and operational needs.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Utilized GPS technology to optimize delivery routes and minimize delays.
Education
Bachelor of Science - Sports Marketing
Saint Joseph's University
Philadelphia, PA05-2019
Skills
- Leadership & Team Management
- Customer Service Excellence
- Relationship Building
- Business Operations Management
- Problem Solving & Decision Making
Timeline
Dispatch Supervisor
Tag B Transportation
08.2024 - Current
Operations Manager / Dispatcher / Fleet Manager
HRHL Logistics
09.2022 - 01.2023
Delivery Driver / DOT Step-Van Driver
Amazon
10.2021 - 08.2022
Bachelor of Science - Sports Marketing
Saint Joseph's University