Yolanda Dalcourt
Baton Rouge,LA
Summary
Actively seeking a customer service position where I can leverage my experience in people-oriented roles, communication skills, and problem-solving abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Dispatch Supervisor
Capitol Area Transit
Baton Rouge, USA
01.2024 - Current
- Supervise 120 bus operators, ensuring schedules are maintained
- Resolve operational issues, including reroutes, breakdowns, accidents, and passenger concerns
- Monitor driver performance using the AVAIL system and maintain updated operations boards
- Collaborate with supervisors and law enforcement for route management and emergencies
Driver Manager/Delivery Driver
FedEx
Baton Rouge, USA
07.2017 - Current
- Managed a team of 22 drivers, overseeing onboarding, training, and route planning
- Delivered to residential and commercial customers and conducted monthly vehicle inspections
- Led weekly team meetings to ensure goals were met
Master Sergeant
Louisiana Correctional Institute for Women
Baton Rouge, USA
05.2021 - 08.2023
- Supervised dorms housing 89+ inmates, conducted regular counts, and facilitated activities
- Managed dispatch operations, logged critical data, and coordinated officer assignments
- Transported inmates to job assignments and extended hospital stays
- Monitored inmate activities during yard duties and provided emotional and personal support
Unit Administrator
Ochsner Medical
Baton Rouge, USA
02.2016 - 05.2017
- Scheduled cesarean deliveries and lactation appointments
- Documented births and maintained patient records
Phlebotomy Admin
Our Lady of the Lake
Baton Rouge, USA
01.2009 - 02.2016
- Served as an ER lab tech, sorting blood samples, conducting patient interviews, and verifying insurance
Dialysis Technician
Fresenius Medical Care
Decatur, USA
12.2007 - 11.2013
- Monitored patients during renal therapy, documenting vitals and dietary habits
- Assisted patients throughout dialysis treatments and ensured accurate medical documentation
Sales Floor Manager
MCI Worldcom
Atlanta, USA
12.2007 - 11.2013
- Managed staff training, motivation, and performance assessments
- Presented corporate clients with long-distance calling solutions
- Ensured sales team met performance goals
Education
CNA Certification -
Westberry Hospital
Jackson, GA07.2005
CNA Certification -
Cornerstone Academy
Townsend, GA05.1989
Skills
- Leadership & Team Management
- Scheduling & Dispatch Coordination
- Customer Service & Problem-Solving
- Administrative Support & Recordkeeping
- Communication & Conflict Resolution
- Transportation Logistics & Coordination
- Emotional Support & Crisis Management
- Coaching and onboarding
References
Available upon request.
References
References available upon request.
Timeline
Dispatch Supervisor
Capitol Area Transit
01.2024 - Current
Master Sergeant
Louisiana Correctional Institute for Women
05.2021 - 08.2023
Driver Manager/Delivery Driver
FedEx
07.2017 - Current
Unit Administrator
Ochsner Medical
02.2016 - 05.2017
Phlebotomy Admin
Our Lady of the Lake
01.2009 - 02.2016
Dialysis Technician
Fresenius Medical Care
12.2007 - 11.2013
Sales Floor Manager
MCI Worldcom
12.2007 - 11.2013
CNA Certification -
Westberry Hospital
CNA Certification -
Cornerstone Academy
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