Milan Haughton
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Pier 40 Parking, excelling in customer service and operations support. Demonstrated exceptional multitasking and attention to detail, significantly enhancing customer satisfaction. Adept at managing sensitive information securely while fostering strong relationships through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Clerk/maintenance/customer Service
Pier 40 Parking
353 West Street New York 10014
05.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Security Guard
FJC Security
Sheepshead Bay
11.2023 - 01.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
KNight Security
New York, NY
11.2023 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- This job is an on call when my employer calls me for an event I accept the job.
Assistant, Martial, Art Instructor
Td Athletics
1540 Van Siclen Ave, Brooklyn, NY 11239
07.2020 - 11.2023
- Demonstrated proper techniques, ensuring safety and accuracy during training sessions.
- Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
- Enhanced students'' martial arts skills by providing personalized instruction and feedback.
- Promoted physical fitness and discipline through engaging warm-up exercises and drills.
- Ensured class attendance records were accurately maintained, assisting with administrative tasks as needed.
- Assisted lead instructor in creating lesson plans for effective skill development and progression.
Day Time Custodian/customer Service
Planet Fitness
946 Pennsylvania Ave, Brooklyn, NY 11207
03.2023 - 10.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Education
High School Diploma - Law And Technology
Brooklyn High School For Law And Technology
1396 Broadway Brooklyn NY 1122106.2022
Skills
- Telephone etiquette
- Customer satisfaction
- Relationship building
- Information security
- Operations support
- Scanning and copying
- Driver communications
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Customer service
- Teamwork and collaboration
- Professional and mature
- Creative thinking
- Task prioritization
Timeline
Security Guard
FJC Security
11.2023 - 01.2024
Security Officer
KNight Security
11.2023 - 12.2023
Clerk/maintenance/customer Service
Pier 40 Parking
05.2023 - Current
Day Time Custodian/customer Service
Planet Fitness
03.2023 - 10.2023
Assistant, Martial, Art Instructor
Td Athletics
07.2020 - 11.2023
High School Diploma - Law And Technology
Brooklyn High School For Law And Technology