Milan Heyward
Newark
Summary
Experienced in customer service with a background in passenger transportation, demonstrating strong problem-solving skills and adherence to safety compliance. Managed customer complaints effectively while ensuring a safe and comfortable experience for passengers. Organized training sessions for new hires, providing guidance and support to enhance team performance. Maintained accurate records of transactions, showcasing time management abilities and attention to detail.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
Uber Partner
Uber
Union
09.2020 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Followed company policies and procedures related to driver conduct on the road.
- Managed customer complaints professionally and courteously.
- Maintained cleanliness of interior and exterior of vehicle.
- Drove passengers from pick-up points to deliver to destination.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
Assistant Manager
Dunkin' Donuts Franchising
West Caldwell
01.2018 - 06.2020
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks.
- Maintained accurate records of sales transactions using point-of-sale systems.
Customer Service Cashier
Popeyes Chicken
Montclair
04.2013 - 12.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
Customer Service Cashier
Popeyes Chicken
East Orange
02.2009 - 09.2011
- Greeted customers and provided friendly customer service.
- Maintained accurate records of transactions using the point-of-sale system.
- Operated cash registers to process payments for goods and services.
Customer Service Cashier
Toys"R"Us
Union
06.2007 - 12.2008
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Operated cash registers to process payments for goods and services.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
Union High School
Union, New Jersey06-2008
Skills
- Customer service
- Safety compliance
- Time management
- Team leadership
- Problem solving
- Passenger transportation
Languages
English
Full Professional
Timeline
Uber Partner
Uber
09.2020 - Current
Assistant Manager
Dunkin' Donuts Franchising
01.2018 - 06.2020
Customer Service Cashier
Popeyes Chicken
04.2013 - 12.2017
Customer Service Cashier
Popeyes Chicken
02.2009 - 09.2011
Customer Service Cashier
Toys"R"Us
06.2007 - 12.2008
High School Diploma -
Union High School