Milan Reynolds
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Restaurant Support
David Lindsley
Phoenix, AZ
03.2024 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Personal Trainer
Nate Godoy
Tempe, AZ
05.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Create programs to monitor and encourage clients daily fitness activities to reach personal goals.
- Weight loss, agility, and mobility focused instructor.
Front Desk Professional
Jannette Wright
Phoenix, AZ
03.2023 - 03.2024
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Maintained a welcoming front desk environment by keeping the area clean, organized, and well-stocked with necessary supplies.
- Contributed to increased customer loyalty by delivering exceptional service and resolving issues professionally.
- Managed phone lines efficiently, routing calls to appropriate departments and taking detailed messages when needed.
- Handled cash transactions accurately, balancing daily deposits and maintaining proper documentation for financial records.
- Trained new front desk staff members on company policies, procedures, and customer service standards for consistent performance across the team.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Representative
Joan Moore
Washington, DC
04.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Cashier
Meika Milstead
Washington, DC
08.2020 - 04.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Master Of Criminal Justice - Business
West Virginia Wesleyan College
Buckhannon, WV05.2025
Skills
- Appointment Scheduling
- Guest Relations
- Professional demeanor
- Record keeping
- Excellent communication
- Computer proficiency
- Customer service focus
- Data entry accuracy
- Microsoft Office expertise
- Telephone etiquette
- Automated Telephone Systems
- Front Office Support
- Customer Service
- File Management
- Oral and Written Communications
- Invoicing and Billing
- Payment Processing & Collecting
- Data Entry
- Technical Support
Additional Information
•Typing proficiency of 65 words per minute
•National Honor Society
•ROTC Kitty Hawk
•CPR & AED Certified
•Community Service and Volunteer Work
•First Team All Conference DCSAA Volleyball
•WCAC Honorable Mention Volleyball
Technical Skills
• Microsoft office
• Google Drive
• Spreadsheets
• Quickbooks
• JavaScript
Timeline
Personal Trainer
Nate Godoy
05.2024 - Current
Restaurant Support
David Lindsley
03.2024 - Current
Front Desk Professional
Jannette Wright
03.2023 - 03.2024
Customer Service Representative
Joan Moore
04.2021 - 05.2023
Customer Service Cashier
Meika Milstead
08.2020 - 04.2021
Master Of Criminal Justice - Business
West Virginia Wesleyan College