Milan Sapkota
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
SUBWAY®Restaurants
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Management Trainee
Lord Baltimore Hotel
10.2018 - 11.2019
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barista Shift Lead
Marriott
09.2016 - 10.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Served consistent portions following recipes and control standards.
Barista Training Coach
Emirates Leisure Retail
07.2014 - 08.2016
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Monitored customer feedback to improve barista performance and customer service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed job-specific competencies and performance standards.
Education
GED -
St.paul Higher Secondary School
Lalitpur06.2011
Skills
- Productivity Performance
- Staff Management
- Grammar
- Spelling
- Assist Customers
- Health and Safety Regulations
- Train Employees
- Managing Cash Register
- Greet Guests
- Cost Management
- Customer Servicecustomer satisfaction analytical and critical thinker
employee relations business development
detailed-oriented
staff training
inventory management coffee art
Certification
master barista
- Certified Master barista, costa coffee dubai ,emirates leisure retail - 2016
Timeline
Manager
SUBWAY®Restaurants
06.2020 - Current
Management Trainee
Lord Baltimore Hotel
10.2018 - 11.2019
Barista Shift Lead
Marriott
09.2016 - 10.2018
Barista Training Coach
Emirates Leisure Retail
07.2014 - 08.2016
GED -
St.paul Higher Secondary School